Crisis Intervention Specialist (3560)

Neighbor; San Diego (CA); On-site; USD 33,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plan options

Paid time off

Professional development opportunities

Wellness programs

Employee assistance resources

Job summary

Father Joe’s Villages in San Diego is seeking a Crisis Intervention Specialist to provide immediate, compassionate crisis response in residential and program settings, stabilizing individuals in behavioral health crises and connecting them to services.

You will work with clinical staff, case managers, property management, and security to de-escalate, document encounters, and coordinate referrals to ongoing care. This role requires strong communication and a valid California driver’s license.

Qualifications

• Minimum two years of direct support, outreach, case management, crisis response for individuals experiencing homelessness or behavioral health challenges.
• Ability to de-escalate and provide short-term emotional support with compassion and respect.
• Strong documentation, organizational, and problem-solving skills.

Responsibilities

• Respond to clients in behavioral health crises with direct engagement, wellness checks, and outreach.
• Use verbal de-escalation and support to reduce distress and promote safety.
• Coordinate with multidisciplinary teams to connect clients to behavioral health, housing, and community services.
• Document encounters, interventions, and referrals accurately and communicate updates to the care team.

Skills

Bilingual English/Spanish

Strong communication skills

Driver’s license

Education

Associate degree in Social Work, Human Services, Psychology, Behavioral Health, Public Health, or related field

High school diploma or GED required; relevant experience may be considered

Job description

Crisis Intervention Specialist (3560)# Crisis Intervention Specialist (3560)Villa Harvey Mandel - San Diego, CA 92101## OverviewSalary Range$24.00 - $27.61 Hourly## DescriptionRespond with compassion. Support stability. Help people move forward. As a Crisis Intervention Specialist at Father Joe’s Villages, you will play a critical role in supporting individuals experiencing behavioral health crises, emotional distress, substance related concerns, and other urgent needs. You’ll provide immediate, short-term support to help individuals navigate difficult moments, reduce distress, and connect with the resources and services they need. Working in residential and program settings, you’ll build relationships with clients, conduct wellness checks, respond to emerging concerns, and use de-escalation and stabilization techniques to support safety. Partnering with clinical professionals, case managers, Property Management, Security, and community providers, you’ll help coordinate appropriate responses, facilitate connections to ongoing care, and support safe transitions to additional services. The Role * Respond to clients experiencing behavioral health crises, emotional distress, substance-related concerns, and other urgent needs through direct engagement, wellness checks, and outreach.* Use verbal de-escalation, grounding, emotional support, and other approved techniques to reduce distress, promote safety, and support stabilization.* Assess immediate client needs, recognize potential safety concerns, and follow established crisis response protocols, seeking additional support when situations require escalation.* Provide short-term emotional support, practical assistance, problem-solving, and resource navigation while respecting client autonomy and maintaining appropriate professional boundaries.* Collaborate with Case Management, Clinical Services, Property Management, Security, and other program staff to coordinate responses and support client needs.* Facilitate connections to behavioral health, medical, substance use, housing, and community-based services, including coordination with hospitals and emergency responders when needed.* Document crisis encounters, interventions, referrals, safety concerns, and follow-up activities accurately and communicate relevant updates to the care team.* Participate in case consultations, safety planning, team meetings, and training to strengthen coordinated crisis response and client support.## QualificationsWhat You’ll Bring * An associate degree in Social Work, Human Services, Psychology, Behavioral Health, Public Health, or a related field preferred. A high school diploma or GED is required; an equivalent combination of education and relevant experience may be considered.* A minimum of two (2) years of experience providing direct support, outreach, case management, crisis response, or related services to individuals experiencing homelessness, behavioral health challenges, substance use concerns, or other significant barriers to stability.* Strong communication and interpersonal skills, with the ability to build rapport, maintain professional boundaries, and engage individuals with compassion and respect.* Ability to recognize potential safety concerns, follow established protocols, and determine when additional clinical, supervisory, or emergency support is needed.* Strong documentation, organizational, and problem-solving skills, with the ability to manage competing priorities in a fast-paced environment.* Ability to collaborate effectively with multidisciplinary teams, emergency responders, and community partners.* Bilingual English/Spanish skills preferred.* A valid California Driver’s License.Why Father Joe’s Villages? At Father Joe’s Villages, we believe everyone deserves the opportunity to live with dignity, find stability, and build a better future. We recognize that progress isn't always linear and that moments of crisis can create significant barriers to housing stability, health, and well-being. Our work is grounded in meeting people where they are and providing compassionate support when they need it most. As a Crisis Intervention Specialist, you'll be on the front lines of that commitment. Your ability to respond with compassion, help individuals navigate challenging situations, and connect them to appropriate resources can make a meaningful difference in their path forward. You'll be part of a collaborative team working to create safer environments, strengthen connections to care, and support lasting stability. Compensation and Benefits Pay for this position is based on experience, qualifications, and internal equity. The anticipated starting pay range is $24.00 - $27.61 per hour. Father Joe's Villages offers a comprehensive benefits package, including: * Medical, dental, and vision coverage* Retirement plan options* Paid time off* Professional development opportunities* Wellness programs* Employee assistance resources to support health and overall well-beingConditions of Employment Employment is contingent upon successful completion of applicable pre- and post-employment requirements, which may include background checks, health screenings, license or certification verification, and other role-related requirements following a conditional offer of employment. Equal Employment Opportunity Father Joe's Villages is an equal opportunity employer dedicated to building a diverse, inclusive workforce. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other characteristic protected by law.