Supervisor of Case Management (3404)

Neighbor; San Diego (CA); On-site; USD 38,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plan options

Paid time off

Professional development opportunities

Wellness programs

Employee assistance resources

Job summary

Father Joe’s Villages seeks a Supervisor of Case Management in San Diego to lead a team serving residents in Permanent Supportive Housing. You will coordinate crises, supervise staff, and ensure service quality and housing stability using trauma-informed, strengths-based approaches.

Responsibilities include guiding staff through service plans, ensuring accurate documentation, and fostering cross-team collaboration with community providers and property managers.

Qualifications

• Bachelor’s degree in Social Work, Human Services, Psychology, or related field or equivalent experience.
• Minimum 5 years of progressively responsible case management or social services experience.
• At least 1 year of lead or supervisory experience in staff development and service delivery.
• Experience with homelessness, housing instability, or behavioral health challenges is preferred.
• Knowledge of trauma-informed, strengths-based, client-centered approaches.
• Valid California driver’s license and ability to travel between program locations.

Responsibilities

• Lead team members to help residents maintain housing and access resources.
• Coordinate crisis response, case consultations, and day-to-day problem solving.
• Facilitate MAS meetings and strengthen coordination among staff, partners, and property management.
• Monitor caseloads, service plans, and documentation for quality and compliance.
• Guide staff in developing service plans and linking clients to resources.

Skills

Leadership

Communication

Problem-solving

Crisis response

Time management

Education

Bachelor’s degree in Social Work, Human Services, Psychology, or related field

Job description

Supervisor of Case Management (3404)# Supervisor of Case Management (3404)St. Teresa of Calcutta Villa - San Diego, CA 92101## OverviewSalary Range$27.63 - $31.77 HourlyPosition TypeFull Time## DescriptionAs the Supervisor of Case Management, you’ll lead team members who help individuals and families living in Permanent Supportive Housing maintain their homes, access essential resources, and work toward greater stability. Some residents may experience high-acuity challenges, including complex behavioral health, mental health, medical, or substance use needs. The Supervisor of Case Management must be able to respond appropriately and coordinate supportive interventions. You’ll support employees through case consultations, crisis response, and day-to-day problem solving while building a culture of accountability while strengthening service quality and improving outcomes for residents.The Role* Partner with staff to work through complex client needs, respond to crises, resolve conflicts, and identify practical next steps that support housing stability.* Facilitate Multidisciplinary Approach to Services (MAS) meetings and strengthen coordination among program staff, community providers, property management, and other partners.* Review caseloads, assessments, service plans, referrals, client contacts, and case documentation to ensure accuracy, quality, and compliance with program requirements.* Monitor program data, housing outcomes, and performance measure to identify trends, address concerns, and strengthen service delivery.* Guide staff in developing and carrying out service plans, connecting clients with resources, and using Housing First, trauma informed, and strengths-based approaches.* Support daily operations including personnel documentation, scheduling, required training, and other administrative responsibilities.## QualificationsWhat You'll Bring* Bachelor’s degree in Social Work, Human Services, Psychology, or a related field, or an equivalent combination of education and experience.* Minimum of five (5) years of progressively responsible experience in case management, social services, or a related human services setting.* Minimum of one (1) year of lead or supervisory experience supporting employee development and service delivery.* Experience supporting individuals or families experiencing homelessness, housing instability, mental health challenges, substance use, disabilities, or other barriers to housing stability.* Working knowledge of trauma-informed, strengths-based, and client-centered approaches.* Strong judgment, organization, communication, and problem-solving skills, including the ability to respond to crises and manage competing program priorities.* Valid California driver’s license and ability to travel between program and housing locations as needed.Why Father Joe’s Villages?Your leadership will shape how services are delivered, how employees grow professionally, and how the team responds to complex client needs. By supporting employees and strengthening coordination across service teams, you’ll help create an environment where both staff and residents can succeed.At Father Joe’s Villages, our CREED values guide how we work and serve others: Compassion, Respect, Empathy, Empowerment, and Dignity.Compensation and BenefitsPay for this position is based on experience, qualifications, and internal equity. The anticipated starting pay range is: $27.63 - $31.77 per hour.Father Joe’s Villages offers a comprehensive benefits package, including:* Medical, dental, and vision coverage* Retirement plan options* Paid time off* Professional development opportunities* Wellness programs* Employee assistance resourcesWork ScheduleThis is a full-time position. The role works across office, residential, and community settings and includes regular travel between program locations to support employee supervision, client services, case consultations, and program operations. The position requires flexibility to respond to changing program needs, urgent client situations, and employee support needs.Conditions of EmploymentEmployment is contingent upon successful completion of applicable pre- and post-employment requirements, which may include background checks, reference checks, employment verification, and other role-related requirements following a conditional offer of employment.Equal Employment OpportunityFather Joe’s Villages is an equal opportunity employer dedicated to building a diverse, inclusive workforce. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other characteristic protected by law.