Frontline Resident Services Coordinator

Neighbor; San Diego (CA); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Medical, dental & vision coverage

Retirement plan options

Paid time off

Wellness programs

Job summary

Father Joe’s Villages is seeking Residential Services Coordinators in San Diego to support a 24/7 residential program. You will welcome clients, conduct intake, connect residents to healthcare, housing, and social services, and maintain records with care.

We value empathy, trauma-informed practice, strong communication, and teamwork. This full-time role requires reliability and the ability to work across shifts in a fast-paced setting.

Qualifications

• High School Diploma, GED, or equivalent combination of education and relevant experience.
• Six months of experience in social services, residential programs, customer service, or community support.
• Understanding of client engagement practices grounded in compassion, respect, and trauma-informed care.
• Basic documentation and data entry skills aligned with program or grant compliance standards.
• Basic computer proficiency, including Microsoft Office or similar data systems.
• Familiarity with community resources or willingness to learn service navigation processes.
• Ability to manage multiple responsibilities within a fast-paced residential environment.
• Ability to communicate clearly and professionally with clients, colleagues, and multidisciplinary teams.
• Professional judgment and discretion when handling sensitive client information.
• Dependability, accountability, and strong teamwork orientation.

Responsibilities

• Welcome clients and conduct intake and orientation activities.
• Provide client-centered support and connect residents to internal and community-based resources such as healthcare, housing, employment, and social services.
• Maintain accurate client records in program databases in compliance with organizational and grant requirements.
• Conduct routine inspections of residential areas to promote cleanliness, safety, and shared community responsibility.
• Collaborate with program staff to identify concerns or barriers affecting client stability and support solution-focused interventions.
• Foster a welcoming, trauma-informed, and culturally responsive residential environment.
• Monitor residential spaces and respond appropriately to client needs or program concerns.
• Complete required trainings and maintain compliance with organizational policies and procedures.
• Perform other related duties as assigned.

Skills

Empathy

Trauma-informed care

Client engagement

Communication

Teamwork

Dependability

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Father Joe’s Villages is seeking Residential Services Coordinators in San Diego to support a 24/7 residential program. You will welcome clients, conduct intake, connect residents to healthcare, housing, and social services, and maintain records with care.

We value empathy, trauma-informed practice, strong communication, and teamwork. This full-time role requires reliability and the ability to work across shifts in a fast-paced setting.