Crisis Intervention Specialist

Father Joe's Villages; California; On-site; USD 33,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plan options

Paid time off

Wellness programs

Employee assistance resources

Job summary

Father Joe’s Villages seeks a Crisis Intervention Specialist to support individuals in behavioral health crises with immediate, short-term assistance and resource navigation. You will perform wellness checks, apply de-escalation techniques, and coordinate with clinical and community partners to ensure safety and timely connections to services.

We value compassionate engagement with clients experiencing homelessness or related challenges, and you will document interventions, participate in safety

Qualifications

• Associate degree or higher in a related field preferred.
• High school diploma or GED required; equivalent experience may be considered.
• Bilingual English/Spanish preferred to support diverse clients.

Responsibilities

• Respond to clients in behavioral health crises with de-escalation and compassion.
• Coordinate with clinical staff, case management, security, and partners for safe, timely care.
• Document encounters, referrals, and safety concerns; participate in team meetings.

Education

Associate degree in Social Work, Human Services, Psychology, Behavioral Health, Public Health, or related field

High school diploma or GED

Bilingual English/Spanish

Job description

Respond with compassion. Support stability. Help people move forward.As a Crisis Intervention Specialist at Father Joe’s Villages, you will play a critical role in supporting individuals experiencing behavioral health crises, emotional distress, substance related concerns, and other urgent needs. You’ll provide immediate, short-term support to help individuals navigate difficult moments, reduce distress, and connect with the resources and services they need.Working in residential and program settings, you’ll build relationships with clients, conduct wellness checks, respond to emerging concerns, and use de-escalation and stabilization techniques to support safety. Partnering with clinical professionals, case managers, Property Management, Security, and community providers, you’ll help coordinate appropriate responses, facilitate connections to ongoing care, and support safe transitions to additional services.The RoleRespond to clients experiencing behavioral health crises, emotional distress, substance-related concerns, and other urgent needs through direct engagement, wellness checks, and outreach.Use verbal de-escalation, grounding, emotional support, and other approved techniques to reduce distress, promote safety, and support stabilization.Assess immediate client needs, recognize potential safety concerns, and follow established crisis response protocols, seeking additional support when situations require escalation.Provide short-term emotional support, practical assistance, problem-solving, and resource navigation while respecting client autonomy and maintaining appropriate professional boundaries.Collaborate with Case Management, Clinical Services, Property Management, Security, and other program staff to coordinate responses and support client needs.Facilitate connections to behavioral health, medical, substance use, housing, and community-based services, including coordination with hospitals and emergency responders when needed.Document crisis encounters, interventions, referrals, safety concerns, and follow-up activities accurately and communicate relevant updates to the care team.Participate in case consultations, safety planning, team meetings, and training to strengthen coordinated crisis response and client support.What You’ll BringAn associate degree in Social Work, Human Services, Psychology, Behavioral Health, Public Health, or a related field preferred. A high school diploma or GED is required; an equivalent combination of education and relevant experience may be considered.A minimum of two (2) years of experience providing direct support, outreach, case management, crisis response, or related services to individuals experiencing homelessness, behavioral health challenges, substance use concerns, or other significant barriers to stability.Strong communication and interpersonal skills, with the ability to build rapport, maintain professional boundaries, and engage individuals with compassion and respect.Ability to recognize potential safety concerns, follow established protocols, and determine when additional clinical, supervisory, or emergency support is needed.Strong documentation, organizational, and problem-solving skills, with the ability to manage competing priorities in a fast-paced environment.Ability to collaborate effectively with multidisciplinary teams, emergency responders, and community partners.Bilingual English/Spanish skills preferred.A valid California Driver’s License.Why Father Joe’s Villages?At Father Joe’s Villages, we believe everyone deserves the opportunity to live with dignity, find stability, and build a better future. We recognize that progress isn't always linear and that moments of crisis can create significant barriers to housing stability, health, and well-being. Our work is grounded in meeting people where they are and providing compassionate support when they need it most.As a Crisis Intervention Specialist, you'll be on the front lines of that commitment. Your ability to respond with compassion, help individuals navigate challenging situations, and connect them to appropriate resources can make a meaningful difference in their path forward. You'll be part of a collaborative team working to create safer environments, strengthen connections to care, and support lasting stability.Compensation and BenefitsPay for this position is based on experience, qualifications, and internal equity. The anticipated starting pay range is $24.00 - $27.61 per hour.Father Joe's Villages offers a comprehensive benefits package, including:Medical, dental, and vision coverageRetirement plan optionsPaid time offProfessional development opportunitiesWellness programsEmployee assistance resources to support health and overall well-beingConditions of EmploymentEmployment is contingent upon successful completion of applicable pre- and post-employment requirements, which may include background checks, health screenings, license or certification verification, and other role-related requirements following a conditional offer of employment.Equal Employment OpportunityFather Joe's Villages is an equal opportunity employer dedicated to building a diverse, inclusive workforce. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other characteristic protected by law.