Supervisor of Case Management

Father Joe's Villages; San Diego (CA); On-site; USD 38,000 - 44,000; Full time

Job summary

Father Joe’s Villages is seeking a Supervisor of Case Management to lead a team serving residents in Permanent Supportive Housing. The role focuses on crisis response, staff development, and strengthening service quality to promote housing stability.

The ideal candidate has a Bachelor’s degree in a relevant field, 5+ years in case management, and at least 1 year of supervisory experience. Strong collaboration with providers and a trauma-informed, client-centered mindset are essential.

Qualifications

• Bachelor’s degree in Social Work, Human Services, Psychology, or related field, or equivalent experience.
• 5+ years of experience in case management or related human services setting.
• 1+ year of lead or supervisory experience supporting employee development and service delivery.
• Experience serving individuals or families experiencing homelessness or housing instability.

Responsibilities

• Partner with staff to address complex client needs, respond to crises, resolve conflicts, and identify practical next steps for housing stability.
• Facilitate Multidisciplinary Approach to Services (MAS) meetings and coordinate with program staff, property management, and partners.
• Review caseloads, assessments, service plans, referrals, client contacts, and documentation for accuracy and compliance.
• Monitor program data and housing outcomes to identify trends and improve services.
• Guide staff in developing service plans and connecting clients with resources using Housing First, trauma-informed, and strengths-based approaches.
• Support daily operations including personnel documentation, scheduling, training, and other administrative responsibilities.

Skills

Supervisory experience

Crisis response

Trauma-informed

Client-centered

Strong communication

Education

Bachelor’s degree in Social Work

Job description

As the Supervisor of Case Management, you’ll lead team members who help individuals and families living in Permanent Supportive Housing maintain their homes, access essential resources, and work toward greater stability. Some residents may experience high-acuity challenges, including complex behavioral health, mental health, medical, or substance use needs. The Supervisor of Case Management must be able to respond appropriately and coordinate supportive interventions. You’ll support employees through case consultations, crisis response, and day-to-day problem solving while building a culture of accountability while strengthening service quality and improving outcomes for residents.The RolePartner with staff to work through complex client needs, respond to crises, resolve conflicts, and identify practical next steps that support housing stability.Facilitate Multidisciplinary Approach to Services (MAS) meetings and strengthen coordination among program staff, community providers, property management, and other partners.Review caseloads, assessments, service plans, referrals, client contacts, and case documentation to ensure accuracy, quality, and compliance with program requirements.Monitor program data, housing outcomes, and performance measure to identify trends, address concerns, and strengthen service delivery.Guide staff in developing and carrying out service plans, connecting clients with resources, and using Housing First, trauma informed, and strengths-based approaches.Support daily operations including personnel documentation, scheduling, required training, and other administrative responsibilities.What You'll BringBachelor’s degree in Social Work, Human Services, Psychology, or a related field, or an equivalent combination of education and experience.Minimum of five (5) years of progressively responsible experience in case management, social services, or a related human services setting.Minimum of one (1) year of lead or supervisory experience supporting employee development and service delivery.Experience supporting individuals or families experiencing homelessness, housing instability, mental health challenges, substance use, disabilities, or other barriers to housing stability.Working knowledge of trauma-informed, strengths-based, and client-centered approaches.Strong judgment, organization, communication, and problem-solving skills, including the ability to respond to crises and manage competing program priorities.Valid California driver’s license and ability to travel between program and housing locations as needed.Why Father Joe’s Villages?Your leadership will shape how services are delivered, how employees grow professionally, and how the team responds to complex client needs. By supporting employees and strengthening coordination across service teams, you’ll help create an environment where both staff and residents can succeed.At Father Joe’s Villages, our CREED values guide how we work and serve others: Compassion, Respect, Empathy, Empowerment, and Dignity.Compensation and BenefitsPay for this position is based on experience, qualifications, and internal equity. The anticipated starting pay range is: $27.63 - $31.77 per hour.Father Joe’s Villages offers a comprehensive benefits package, including:Medical, dental, and vision coverageRetirement plan optionsPaid time offProfessional development opportunitiesWellness programsEmployee assistance resourcesWork ScheduleThis is a full-time position. The role works across office, residential, and community settings and includes regular travel between program locations to support employee supervision, client services, case consultations, and program operations. The position requires flexibility to respond to changing program needs, urgent client situations, and employee support needs.Conditions of EmploymentEmployment is contingent upon successful completion of applicable pre- and post-employment requirements, which may include background checks, reference checks, employment verification, and other role-related requirements following a conditional offer of employment.Equal Employment OpportunityFather Joe’s Villages is an equal opportunity employer dedicated to building a diverse, inclusive workforce. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other characteristic protected by law.