Crisis Intervention Coordinator

Chestnut Health Systems; Granite City (IL); On-site; USD 49,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Professional development opportunities

Job summary

Chestnut Health Systems is seeking a Crisis Intervention Coordinator to lead and oversee crisis services across several counties. This role involves supervising a 24/7 intervention program and ensuring high-quality responses to individuals in crisis.

The ideal candidate will have leadership experience in crisis services, excellent decision-making skills, and a commitment to trauma-informed care. The starting salary ranges from $49,000 to $55,000 annually, commensurate with experience.

Qualifications

• Master’s degree in a human services field required.
• Bachelor’s degree with at least five (5) years of human services experience.
• Supervisory experience preferred.

Responsibilities

• Lead and oversee crisis intervention services operating 24/7.
• Supervise Crisis Intervention Specialists and ensure program performance.
• Provide clinical and operational guidance on crisis response.

Skills

Crisis intervention

Supervisory experience

Clinical judgment

Communication skills

Proficiency in Microsoft Office

Problem-solving skills

Education

Master’s degree in a human services field

Bachelor’s degree with 5+ years of experience

Tools

Electronic medical record (EMR) systems

Job description

Overview

We are seeking a Crisis Intervention Coordinator to lead and oversee crisis services throughout Madison, Greene, Calhoun, Jersey, Macoupin, Montgomery, and Bond Counties. This role is responsible for supervising a 24/7 crisis intervention program, ensuring high-quality, timely response to individuals in crisis, and guiding staff in complex clinical and legal decision-making. The ideal candidate is a strong leader with experience in crisis services, the ability to manage high-pressure situations, and a commitment to recovery-oriented, trauma-informed care. Preference will be given to applicants who live within these seven counties.

Qualifications

• Master’s degree in a human services field required
• OR Bachelor’s degree with at least five (5) years of human services experience
• Supervisory experience preferred
• Experience in crisis intervention, emergency services, or behavioral health strongly preferred
• Valid driver’s license, private automobile insurance, and insurability required
• Proficiency in Microsoft Office (Word, Excel, Outlook) and electronic medical record (EMR) systems
• Strong clinical judgment, problem-solving, and decision-making skills
• Ability to manage complex, high-risk situations and guide staff effectively
• Strong communication and interpersonal skills with diverse populations and community partners
• Ability to maintain confidentiality and adhere to all organizational policies and protocols

Responsibilities

• Provide leadership and oversight of crisis intervention services operating 24/7 across assigned counties
• Supervise Crisis Intervention Specialists (Levels I–IV), ensuring appropriate staffing coverage and program performance
• Provide clinical and operational guidance on crisis response, including involuntary hospitalization decisions and alternative interventions
• Exercise independent judgment in prioritizing services and ensuring timely, appropriate care delivery
• Coordinate program development, implementation, and evaluation in alignment with policies, procedures, and regulatory standards
• Analyze program outcomes and implement improvements based on evaluation results
• Train, supervise, and evaluate staff, interns, and volunteers; ensure completion of required trainings (including Relias when applicable)
• Collaborate with hospitals, law enforcement, community partners, and internal programs to support coordinated care
• Provide direct crisis intervention services to clients and families as needed
• Collect, analyse, and submit required program data and reports accurately and on time
• Promote a culture of customer service excellence and adherence to organizational standards

Leadership & Culture

• Model recovery-oriented values including hope, respect, empowerment, wellness, and connectedness
• Promote trauma-informed care and evidence-based crisis intervention practices
• Serve as a role model, fostering professionalism, collaboration, and accountability among staff
• Maintain composure and provide clear direction in high-stress, time-sensitive situations
• Build strong partnerships with community stakeholders and multidisciplinary teams

EOE – Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience.

The anticipated starting pay for new hires for this position is between $49,000 - $55,000 annual salary. There are several factors taken into consideration in determining base pay, including but not limited to: job-related qualifications, skills, education, experience, local market conditions, and internal equity. Check out additional benefits here!