Crisis Intervention Coordinator

Chestnut Health Systems Inc; Granite City, Northern (IL, KY); On-site; USD 49,000 - 55,000; Full time

Job summary

Chestnut Health Systems is seeking a Crisis Intervention Coordinator to lead a 24/7 crisis program across seven Illinois counties. The role supervises Crisis Intervention Specialists, provides clinical guidance on involuntary hospitalization decisions, and ensures timely, quality care for individuals in crisis.

Ideal candidates hold a Master’s in a human services field, bring supervisory experience, and are proficient with EMR systems and MS Office.

Qualifications

• Master’s degree in a human services field is required.
• Experience in crisis intervention, emergency services, or behavioral health is preferred.
• Supervisory experience is preferred.

Responsibilities

• Provide leadership and oversight of crisis intervention services operating 24/7 across assigned counties
• Supervise Crisis Intervention Specialists (Levels I–IV), ensuring appropriate staffing coverage and program performance
• Provide clinical and operational guidance on crisis response, including involuntary hospitalization decisions and alternative interventions
• Exercise independent judgment in prioritizing services and ensuring timely, appropriate care delivery
• Coordinate program development, implementation, and evaluation in alignment with policies, procedures, and regulatory standards
• Analyze program outcomes and implement improvements based on evaluation results
• Train, supervise, and evaluate staff, interns, and volunteers; ensure completion of required trainings
• Collaborate with hospitals, law enforcement, community partners, and internal programs to support coordinated care
• Provide direct crisis intervention services to clients and families as needed
• Collect, analyze, and submit required program data and reports accurately and on time
• Promote a culture of customer service excellence and adherence to organizational standards
• Leadership & Culture: Model recovery-oriented values, promote trauma-informed care, serve as a role model, maintain composure, build partnerships

Skills

Supervisory experience

Crisis intervention

Leadership

Strong communication

Trauma-informed care

Clinical judgment

Decision-making

Education

Master’s degree in a human services field

Tools

Microsoft Office

EMR systems

Job description

Overview

We are seeking a Crisis Intervention Coordinator to lead and oversee crisis services throughout Madison, Greene, Calhoun, Jersey, Macoupin, Montgomery, and Bond Counties. This role is responsible for supervising a 24/7 crisis intervention program, ensuring high-quality, timely response to individuals in crisis, and guiding staff in complex clinical and legal decision-making. The ideal candidate is a strong leader with experience in crisis services, the ability to manage high-pressure situations, and a commitment to recovery-oriented, trauma-informed care. Preference will be given to applicants who live within these seven counties.

Chestnut Health Systems™ is a leading provider of integrated health care services. Since 1973, Chestnut has grown to more than 800 committed, compassionate employees providing substance use, mental health, and primary care treatment to patients in Illinois and Missouri. We provide fully integrated care for all our patients by combining behavioral health care services with our community-based primary care health centers. Chestnut also conducts research and training throughout the U.S.A.

This role is Monday- Friday, Daytime Hours.

The anticipated starting pay for new hires for this position is between $49,000 - $55,000 annual salary.

Responsibilities

Responsibilities

• Provide leadership and oversight of crisis intervention services operating 24/7 across assigned counties
• Supervise Crisis Intervention Specialists (Levels I–IV), ensuring appropriate staffing coverage and program performance
• Provide clinical and operational guidance on crisis response, including involuntary hospitalization decisions and alternative interventions
• Exercise independent judgment in prioritizing services and ensuring timely, appropriate care delivery
• Coordinate program development, implementation, and evaluation in alignment with policies, procedures, and regulatory standards
• Analyze program outcomes and implement improvements based on evaluation results
• Train, supervise, and evaluate staff, interns, and volunteers; ensure completion of required trainings (including Relias when applicable)
• Collaborate with hospitals, law enforcement, community partners, and internal programs to support coordinated care
• Provide direct crisis intervention services to clients and families as needed
• Collect, analyze, and submit required program data and reports accurately and on time
• Promote a culture of customer service excellence and adherence to organizational standards

Leadership & Culture

• Model recovery-oriented values including hope, respect, empowerment, wellness, and connectedness
• Promote trauma-informed care and evidence-based crisis intervention practices
• Serve as a role model, fostering professionalism, collaboration, and accountability among staff
• Maintain composure and provide clear direction in high-stress, time-sensitive situations
• Build strong partnerships with community stakeholders and multidisciplinary teams

Qualifications

• Master’s degree in a human services field required
• Supervisory experience preferred
• Experience in crisis intervention, emergency services, or behavioral health strongly preferred
• Valid driver’s license, private automobile insurance, and insurability required
• Proficiency in Microsoft Office (Word, Excel, Outlook) and electronic medical record (EMR) systems
• Strong clinical judgment, problem-solving, and decision-making skills
• Ability to manage complex, high-risk situations and guide staff effectively
• Strong communication and interpersonal skills with diverse populations and community partners
• Ability to maintain confidentiality and adhere to all organizational policies and protocols

Chestnut Health Systems is committed to advancing health equity and delivering high-quality, integrated care to the communities we serve. Our teams are driven by compassion, innovation, and a shared mission to make a meaningful difference.

EOE – Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience.

The anticipated starting pay for new hires for this position is between $49,000 - $55,000 annual salary. There are several factors taken into consideration in determining base pay, including but not limited to: job-related qualifications, skills, education, experience, local market conditions, and internal equity.