North Central Behavioral Health Systems-Crisis Services Manager-Henry/Whiteside/Bureau counties

Rosecrance Health Network; Rock Island (IL); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Training and professional development opportunities

Job summary

Rosecrance Health Network is seeking a Crisis Services Manager in Rock Island, IL. The position oversees crisis intervention services and ensures compliance with regulations while supporting individuals in crisis through compassionate care.

Key responsibilities include supervising staff, coordinating crisis responses, and ensuring the delivery of high-quality services. Candidates must hold an LCSW or LCPC and possess significant experience in crisis intervention or therapy.

Qualifications

• Minimum of one to two years overseeing crisis intervention services.
• Three years of experience in therapy with diverse populations.
• Valid driver's license and insurable driving record.

Responsibilities

• Provide clinical consultation to crisis response staff.
• Supervise and lead Crisis Counselors and Peer Support Specialists.
• Develop staffing schedules for 24/7 crisis coverage.

Skills

Excellent verbal and written communication skills

Excellent organizational skills

Excellent time management skills

Strong analytical skills

Leadership skills

Conflict resolution skills

Education

Licensed Clinical Social Worker (LCSW) or Licensed Clinical Professional Counselor (LCPC)

Tools

Electronic health record systems

Microsoft Office applications

Job description

Job Details

Job Category: Clinical Manager

Requisition Number: CRISI011624

Employment Type: Full Time

Location

Moline, IL 61265, USA

Description

Become a champion of hope.

Rosecrance and North Central Behavioral Health Systems are expanding client services in new regions! At Rosecrance, we’ve been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you’re ready to make a meaningful impact, we’re ready to welcome you! We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery.

Position Summary

The Crisis Services Manager is responsible for the day-to-day operational and clinical oversight of crisis intervention services within an assigned coverage area. This position ensures timely, effective, and high-quality responses to individuals experiencing behavioral health and substance use crises while maintaining compliance with agency policies, Medicaid requirements, Department of Human Services (DHS) expectations, Healthcare and Family Services (HFS) regulations, and grant requirements.

Essential Duties and Responsibilities

• Provide immediate clinical consultation and support to crisis response staff.
• Supervise and lead Crisis Counselors, Peer Support Specialists, and other assigned staff.
• Foster a collaborative, supportive, and accountable work environment.
• Develop staffing schedules to ensure continuous 24/7 crisis coverage.
• Manage crisis response operations and staff assignments.
• Coordinate crisis response efforts with hospitals, emergency departments, law enforcement agencies, EMS, schools, dispatch centers, and community providers.
• Support implementation of CESSA and other statewide crisis initiatives.
• Provide ongoing training and professional development opportunities.
• Ensure consistent implementation of agency policies and procedures.
• Monitor compliance with Medicaid, DHS, HFS, accreditation, and grant requirements.
• Develop and maintain collaborative relationships with community stakeholders.
• Participate in leadership meetings, committees, workgroups, and strategic planning activities.

Required Qualifications

• Licensed Clinical Social Worker (LCSW) or Licensed Clinical Professional Counselor (LCPC) required.
• Minimum of one (1) to two (2) years of experience providing or overseeing crisis intervention services and minimum of three (3) years of therapy or direct service provision with diverse populations.
• Valid driver's license and insurable driving record.

Preferred Qualifications

• Supervision and/or administrative experience preferred.
• Prior experience in community behavioral health settings.
• Prior experience working within grant-funded programs.
• Knowledge of Mobile Crisis Response, Crisis System of Care, Medicaid, DHS, and HFS requirements.

Required Skills and Abilities

• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to function effectively in a fast‑paced and sometimes stressful environment.
• Strong conflict resolution and de‑escalation skills.
• Proficiency with electronic health record systems, Microsoft Office applications, and other technology platforms.
• Ability to interpret and implement regulatory, grant, and Medicaid program requirements.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Approximately 25% of work time spent standing, walking, or traveling.
• Travel throughout the service area as needed to fulfill essential job duties.
• Ability to respond to crisis situations in community settings when necessary.

Work Location

4900 38th Ave Suite 5, Moline, IL 61265, USA. (Actual work address is pending; will be within a 25 mile radius of the location listed above.)

Benefits

• Competitive pay based on qualifications, experience, and credentials (starting at $31.69 per hour).
• Generous full‑time benefits package including Health Insurance, Vision Insurance, Long‑Term Disability Insurance, 401(k) Retirement Plan, Paid Time Off (PTO), Paid Holidays, Agency‑paid benefit contribution of approximately 90%.
• Additional compensation for after‑hours on‑call coverage and call‑out responses.
• Ongoing training and professional development opportunities.
• Opportunity to make a meaningful impact within the community through crisis intervention and recovery‑oriented services.

Health and Safety Commitment

We maintain a zero‑tolerance drug‑free environment, including marijuana, to prioritize safety for staff and clients. All candidates must pass an occupational health screening, ensuring a secure and healthy workplace.

Loan Repayment Opportunities

• Public Service Loan Forgiveness (PSLF)
• Illinois Student Assistance Commission (ISAC) Community Behavioral Health Care Professional Loan Repayment Program
• Health Resources and Services Administration (HRSA) National Health Service Corps (NHSC) Loan Repayment Program for eligible licensed providers

Equal Opportunity Employer

Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.