Crisis Intervention Admin Advocate

YWCA South Hampton Roads; Norfolk (VA); On-site; USD 22,000 - 26,000; Full time

Job summary

YWCA South Hampton Roads in Virginia is seeking an Administrative Advocate to provide crisis intervention counseling support and manage referral services within the counseling department. The role includes answering calls, scheduling appointments, maintaining client confidentiality, and assisting with data entry in the electronic records system.

Ideal candidates have a high school diploma and 2–3 years of related experience, or an Associate’s degree with customer service experience.

Qualifications

• Requires HS diploma and 2–3 years admin support experience or an Associate’s degree plus two years customer service.
• Experience with crisis clients preferred.
• Background check required.

Responsibilities

• Provide crisis intervention counseling support and referral coordination.
• Answer office and hotline lines; greet visitors and schedule counseling appointments.
• Maintain client confidentiality per policy and manage documentation in the EHR.
• Enter data for calls, walk-ins, and services in the case management system.
• Assist with billing tasks and office supply management.
• Organize materials, prepare mailings and training materials.
• Direct and train interns/volunteers supporting the counseling department.

Skills

Crisis intervention

Office software

Multitasking

Organizational skills

Interpersonal skills

Calm demeanor

Confidentiality

Travel readiness

Education

High school diploma

Associate’s degree

Tools

Microsoft Office

Job description

YWCA South Hampton Roads in Virginia is seeking an Administrative Advocate to provide crisis intervention counseling support and manage referral services within the counseling department. The role includes answering calls, scheduling appointments, maintaining client confidentiality, and assisting with data entry in the electronic records system.

Ideal candidates have a high school diploma and 2–3 years of related experience, or an Associate’s degree with customer service experience.