Crisis & Intake Call Center Specialist (PRN)

Universal Health Services; Atlanta (GA); Hybrid; USD 19,000 - 25,000; Part time

Benefits offered by this job

Competitive compensation

Opportunities within UHS network

Job summary

Behavioral Health Connections, Inc. in Atlanta, GA seeks a dynamic Call Center Specialist PRN to support patient referrals, scheduling, and data entry. You will answer calls, verify demographics, and route applicants to appropriate providers.

Responsibilities include processing transfer paperwork, ensuring accurate documentation in multiple systems, and assisting the Mobile Assessment Team as needed. Prior call center experience preferred; high school diploma required.

Qualifications

• High School Diploma or GED required.
• 1-3 years of related work experience preferred.
• Knowledge of crisis intervention and risk assessment preferred.

Responsibilities

• Answers phones and collects demographic information for assessment.
• Coordinates and processes patient transfer documents.
• Ensures accurate documentation in multiple information systems.
• Assists Mobile Assessment Team with commitment and transfer processes as needed.

Skills

Customer service

Phone etiquette

Data entry

Documentation

Education

High School Diploma/GED

Associate degree preferred

Tools

Information systems

Job description

Behavioral Health Connections, Inc. in Atlanta, GA seeks a dynamic Call Center Specialist PRN to support patient referrals, scheduling, and data entry. You will answer calls, verify demographics, and route applicants to appropriate providers.

Responsibilities include processing transfer paperwork, ensuring accurate documentation in multiple systems, and assisting the Mobile Assessment Team as needed. Prior call center experience preferred; high school diploma required.