Crisis & Incident Management Specialist

Boardwalk Pipelines; Houston (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

Boardwalk Pipelines, LP, in Houston, TX, seeks an Incident Management Specialist to strengthen operational readiness and crisis leadership across the organization. You will develop scalable emergency management processes and coordinate with Operations, Engineering, Safety, Security, Communications, and executives to ensure preparedness during disruptions.

The role requires 3+ years in crisis/incident management, knowledge of ICS, and the ability to lead after-action reviews and training paths.

Qualifications

• Three years of incident/ crisis management program development and execution.
• ICS instructor qualifications preferred.
• Knowledge of emergency preparedness, operational readiness, crisis governance, activation criteria, and enterprise incident management.
• Ability to facilitate after-action reviews, corrective-action tracking, cross-functional lessons-learned workshops, and knowledge transfer initiatives.
• Experience establishing recovery governance structures, business impact analyses, operational recovery priorities, dependency mapping, and recovery exercises.
• Ability to coordinate with PHMSA, state and local emergency agencies, and industry groups.
• Ability to establish and monitor metrics for drills, exercises, and readiness.
• Ability to travel 25-50%.

Responsibilities

• Support development and administration of Emergency Planning and Response and Crisis Management Frameworks.
• Maintain crisis governance structures, activation criteria, escalation thresholds, response protocols, and roles.
• Develop crisis‑management playbooks for events including natural disasters, cyber incidents, facility disruptions, and supply‑chain interruptions.
• Support executive decision‑making during crises with situation reports and impact assessments.
• Serve as an enterprise subject matter expert for ICS implementation and training pathways.
• Design and execute multi-year exercise strategies and full-scale drills.
• Coordinate reviews of emergency event response plans, communications, and notification processes.
• Support readiness for new projects, facilities, acquisitions, and changes.

Skills

Incident Command System

Emergency preparedness

Crisis governance

Activation protocols

Exercise planning

Recovery governance

Stakeholder coordination

Metrics & measurement

Travel availability

Cross-functional training

Education

Bachelor’s degree

Job description

Boardwalk Pipelines, LP, in Houston, TX, seeks an Incident Management Specialist to strengthen operational readiness and crisis leadership across the organization. You will develop scalable emergency management processes and coordinate with Operations, Engineering, Safety, Security, Communications, and executives to ensure preparedness during disruptions.

The role requires 3+ years in crisis/incident management, knowledge of ICS, and the ability to lead after-action reviews and training paths.