Case Manager, Compass SF HOME - Temporary

Compass Sf; San Francisco, Northern (CA, KY); Hybrid; USD 37,000 - 43,000; Full time

Job summary

Compass Family Services is hiring a Case Manager to support families in the rental subsidy program in San Francisco. The role involves visiting families in their homes around the Bay Area, delivering counseling, crisis support and referrals in both Spanish and English as needed.

The position is full-time, 37.5 hours/week, currently scheduled for 2-3 months with potential extension or permanent if available. Compensation is $27–$31 per hour, with a focus on stable housing outcomes.

Qualifications

• Must have CA Driver’s License and ability to be approved as a Zipcar driver.
• Experience working with people in crisis is required.
• Demonstrated understanding of issues facing homeless and low-income families.
• Strong interpersonal skills for relationship-building with diverse individuals.
• Demonstrated commitment to diversity, equity, inclusion and belonging work.
• Proficiency with Microsoft Office; Salesforce experience a plus.

Responsibilities

• Build positive relationships with families to foster connection and trust.
• Collaborate with families to set short- and long-term stability goals.
• Provide counseling, crisis intervention, and referrals to Compass and external services.
• Maintain regular contact via office visits, home visits, and calls/texts.
• Coordinate with the finance team to ensure timely rent payments and subsidies.
• Maintain accurate client files and enter case notes in Compass Salesforce and ONE System.

Skills

Driver's license

Crisis intervention

Homelessness understanding

Interpersonal skills

DEI commitment

Tools

Salesforce

Microsoft Office

Job description

About the organization:

Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco’s homeless crisis. We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success.

About the team:

The SF HOME team empowers homeless San Francisco families to find safe, stable, affordable housing. Families receive help with housing search, money for move-in costs and rent, and case management designed to set families up for long term housing stability.

Compensation:

$27 - $31 hourly

Schedule:

Full time (37.5 hours/week), Monday - Friday, primarily during standard business hours. This is a temporary position scheduled to last 2-3 months, with the possibility of extending or becoming permanent.

Location:

1061 Market St, San Francisco and in the community

Organizational Core Competencies:

Accountable I Adaptable I Client-centered I Collaborative I Committed to Diversity, Equity, Inclusion, and Belonging I Resourceful

What the Case Manager will do:

The Case Manager provides ongoing support to families enrolled in Compass' rental subsidy program, with particular emphasis on maintaining housing and long-term stability. This position includes driving around the Bay Area to visit families in their homes. Services to families are provided in a mix of Spanish and English depending on family need.

Specific responsibilities include:

• Develop positive relationships with families that foster connection, support, and trust.
• Partner with families to develop short and long-range stability, self-sufficiency and well-being goals.
• Provide counseling, crisis intervention, and referrals to services offered both within Compass and externally.
• Connect with families regularly through office visits, home visits, and phone/email/text contact.
• Work with family and Compass finance team to ensure timely payment of rent and rental subsidies, and help families to navigate any challenges that arise with their landlord/property manager.
• Maintain accurate and up-to-date client files and promptly enter case notes, assessments, and service plans in Compass’ Salesforce database and ONE System.

The Case Manager should have these skills:

• CA Driver’s License and ability to be approved as a Zipcar driver required. (Personal vehicle NOT needed).
• Experience working with people in crisis.
• Demonstrated understanding of issues facing homeless and low-income families.
• Strong interpersonal skills, including relationship-building, networking, and ability to develop trusting relationships with a diverse set of individuals.
• Demonstrated commitment to diversity, equity, inclusion and belonging work.
• Strong computer skills with proficiency in Microsoft Suite of Programs (Outlook, Word, Excel, Power Point, etc.). Salesforce experience a plus.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an equal opportunity employer and actively seek to recruit a diverse workforce. Compass embraces the idea that Diversity, Equity, Inclusion, and Belonging contribute to the success of our underserved communities, and therefore to shared prosperity in our city and region. Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments, to become an example to partners who also believe in a culture of inclusion that leverages diversity. Consistent with the Americans with Disabilities Act and California civil rights law, Compass Family Services will provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for the agency. Requests for reasonable accommodation apply to all aspects of the hiring process. If reasonable accommodation is needed, please use the answer box for the final question of the job application to let us know.