Crisis Hotline Specialist - Intake & Resource Navigator

Nationwide Children's Hospital; North Carolina; On-site; USD 40,000 - 60,000; Full time

Job summary

Nationwide Children's Hospital in North Carolina seeks a crisis intervention specialist to provide hotline support, intake assessments, and connections to appropriate services. This full-time role requires compassionate communication, accurate documentation, and coordination with partners to ensure seamless client care.

Responsibilities include follow-up calls, motivational interviewing to promote ongoing engagement, and data entry across record systems.

Qualifications

• Two years of college or equivalent education and experience.
• Bachelor’s Degree in Social Work preferred.
• Effective verbal and written communication, interpersonal, and documentation skills.
• Working knowledge of community resources and services.
• Problem solving and conflict management abilities.
• Ability to quickly assess and prioritize information.
• Flexibility to manage multiple demands in a fast-paced environment.

Responsibilities

• Provides crisis intervention and hotline support, answering calls with compassion and clinical skills.
• Conducts intake and eligibility assessments and connects callers with resources and services; coordinates referrals.
• Maintains accurate documentation and data quality for client information and activities.
• Collaborates with internal and external partners to ensure seamless service delivery.
• Participates in follow-up calls and uses motivational interviewing to encourage ongoing engagement.
• Enters data into various record-keeping systems as needed.

Skills

Verbal communication

Written communication

Documentation

Resource knowledge

Problem solving

Prioritization

Multitasking

Education

Two years college

Bachelor's preferred

Tools

Relational database

Job description

Nationwide Children's Hospital in North Carolina seeks a crisis intervention specialist to provide hotline support, intake assessments, and connections to appropriate services. This full-time role requires compassionate communication, accurate documentation, and coordination with partners to ensure seamless client care.

Responsibilities include follow-up calls, motivational interviewing to promote ongoing engagement, and data entry across record systems.