Crisis Hotline Navigator & Intake Specialist

Nationwide Children's Hospital; Columbus (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Nationwide Children's Hospital in Columbus, OH seeks a qualified professional to provide crisis intervention and intake assessment via the crisis hotline. You will connect callers to community resources, coordinate referrals, and document interactions with attention to data quality.

Responsibilities include follow-up outreach, collaborating with law enforcement and clinical teams, and using motivational interviewing to encourage ongoing engagement with services.

Qualifications

• Two years of college or equivalent education and experience.
• Bachelor's Degree in Social Work preferred.
• One year of experience providing intake or crisis services preferred.
• Relational database experience preferred.

Responsibilities

• Provides crisis intervention and hotline support, answering calls and responding to inquiries and concerns with compassion and clinical skills.
• Conducts intake and eligibility assessments and connects callers with appropriate resources and services. Coordinates and supports referrals and admissions.
• Maintains accurate documentation and data quality, collecting, reporting, and evaluating client information and activities.
• Collaborates with internal and external partners, such as law enforcement, shelter staff, and clinical teams, to ensure seamless service delivery and support for clients.
• Participates in follow-up calls and encourages discharged clients to engage in ongoing services using motivational interviewing techniques.
• Enters data into various record-keeping systems as needed.

Skills

Crisis intervention

Active listening

Documentation

Communication

Interpersonal skills

Education

Two years of college

Bachelor's Degree in Social Work

Tools

Relational databases

Job description

Nationwide Children's Hospital in Columbus, OH seeks a qualified professional to provide crisis intervention and intake assessment via the crisis hotline. You will connect callers to community resources, coordinate referrals, and document interactions with attention to data quality.

Responsibilities include follow-up outreach, collaborating with law enforcement and clinical teams, and using motivational interviewing to encourage ongoing engagement with services.