Crisis Intervention & Resource Navigator

Nationwide-Children; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Nationwide-Children operates a crisis hotline providing crisis intervention, intake assessments, and referrals to community resources. The role requires gathering accurate information, coordinating admissions, and supporting clients through follow-up using motivational interviewing.

You will collaborate with law enforcement, shelter staff, and clinical teams to ensure seamless service delivery. The position emphasizes data quality, documentation, and rapid prioritization in a fast-paced

Qualifications

• Two years of college or equivalent education and experience required.
• Bachelor’s Degree in Social Work preferred.
• Effective verbal and written communication, interpersonal, and documentation skills.
• Knowledge of community resources and services.
• Experience in intake or crisis services preferred.

Responsibilities

• Provides crisis intervention and hotline support, answering calls with compassion and clinical skills.
• Conducts intake and eligibility assessments and connects callers with resources and services.
• Coordinates and supports referrals and admissions.
• Maintains accurate documentation and data quality across client information and activities.
• Collaborates with internal and external partners (e.g., law enforcement, shelter staff, clinical teams).
• Participates in follow-up calls and uses motivational interviewing to encourage ongoing engagement.
• Enters data into various record-keeping systems as needed.

Skills

Verbal communication

Written communication

Interpersonal skills

Documentation skills

Education

Two years college

Bachelor’s degree preferred

Tools

Record-keeping systems

Job description

Nationwide-Children operates a crisis hotline providing crisis intervention, intake assessments, and referrals to community resources. The role requires gathering accurate information, coordinating admissions, and supporting clients through follow-up using motivational interviewing.

You will collaborate with law enforcement, shelter staff, and clinical teams to ensure seamless service delivery. The position emphasizes data quality, documentation, and rapid prioritization in a fast-paced