Crisis Hotline Resource Navigator

10 Nationwide Children's Hospital; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

The Nationwide Children’s Hospital crisis hotline program seeks a compassionate professional to provide crisis intervention, intake assessment, and referral services. You will support access to community resources, document activities, and coordinate referrals while collaborating with law enforcement, shelter staff, and clinical teams to ensure seamless service delivery.

Excellent communication, documentation, and multitasking are essential.

Qualifications

• Two years of college or equivalent required.
• Bachelor's Degree in Social Work preferred.

Responsibilities

• Provides crisis intervention and hotline support, answering calls and responding to inquiries with compassion and clinical skills.
• Conducts intake and eligibility assessments and connects callers with appropriate resources and services.
• Coordinates and supports referrals and admissions.
• Maintains accurate documentation and data quality, collecting, reporting, and evaluating client information.
• Collaborates with law enforcement, shelter staff, and clinical teams to ensure seamless service delivery.
• Participates in follow-up calls and encourages discharged clients to engage in ongoing services using motivational interviewing techniques.
• Enters data into various record-keeping systems as needed.

Skills

Verbal communication

Written communication

Interpersonal skills

Documentation

Resource knowledge

Problem solving

Conflict management

Prioritization

Multitasking

Flexibility

Education

Two years of college or equivalent

Bachelor's in Social Work preferred

Job description

The Nationwide Children’s Hospital crisis hotline program seeks a compassionate professional to provide crisis intervention, intake assessment, and referral services. You will support access to community resources, document activities, and coordinate referrals while collaborating with law enforcement, shelter staff, and clinical teams to ensure seamless service delivery.

Excellent communication, documentation, and multitasking are essential.