Crisis Hotline Counselor — Veterans & Families (Remote Optional)

La Frontera EMPACT - Suicide Prevention Center; Tempe (AZ); Hybrid; USD 42,000 - 63,000; Full time

Benefits offered by this job

Generous PTO

10 paid holidays per year

Medical plans (4 choices)

Dental plans (2 choices)

Vision plans (2 choices)

403(b) retirement plan

Retirement Allowance

Company-paid Life/AD&D and Long-term D

Voluntary additional Life and Short‑/‑

Tuition Reimbursement

Licensure Reimbursement

Elder Care Assistance

Pet Insurance

Job summary

La Frontera EMPACT - Suicide Prevention Center seeks a Hotline Specialist to support callers on the suicide hotline, delivering crisis interventions for veterans, service members, and families. You will assess needs and refer to appropriate services, contributing to data collection and funder reporting.

The role requires a Bachelor’s degree in psychology, counseling, social work, or a related field and at least five years in behavioral health, with crisis experience preferred.

Qualifications

• Bachelor’s Degree in Psychology, Counseling, Social Work, or a directly related field is required for Specialist roles.
• Minimum of 5 years experience in the behavioral health field.
• Crisis Experience preferred.

Responsibilities

• Answer all phone lines in a timely and professional manner while meeting agency goals of efficiency and customer satisfaction.
• Effectively assess clinical situations and needs of all callers.
• Provide safe and effective clinical interventions to all callers.
• Complete clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders. Forward internal referrals to the appropriate program(s) with all required information in a timely manner.
• Work collaboratively with internal and external clients/customers. Maintain a positive attitude and flexibility to assist others.
• Monitor call-in times for clients placed on a 72-Hour Suicide Watch or Safety Follow-Up.
• Will be required to work beyond his/her shift with no advance warning if the crisis situation warrants or if required paperwork is not complete at the end of the shift.
• Attend all required meetings and training, even if they fall outside of the regularly scheduled shift. Evening and night hours may be required.
• Assist the hotline clinical coordinator in training new staff.
• Prior to using downtime for personal business, staff will be required to ensure all program forms are stocked, the hotline area is clean and organized, required reading is completed, and to complete any project to benefit Crisis and/or other departments within the agency as required by a supervisor.
• Attend in-person meetings, training, and agency activities and events outside of regularly scheduled work hours upon request.

Skills

Crisis intervention

Crisis experience

Education

Bachelor’s Degree in Psychology, Counseling, Social Work, or related field

Job description

La Frontera EMPACT - Suicide Prevention Center seeks a Hotline Specialist to support callers on the suicide hotline, delivering crisis interventions for veterans, service members, and families. You will assess needs and refer to appropriate services, contributing to data collection and funder reporting.

The role requires a Bachelor’s degree in psychology, counseling, social work, or a related field and at least five years in behavioral health, with crisis experience preferred.