Crisis Engagement Specialist

Centerstone; West Frankfort (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

403b retirement plan with companymatch

Paid time off and holidays

AD&D and Life Insurance

Long Term Disability

Job summary

Centerstone is seeking a Crisis Support Specialist to provide supportive services during mobile crisis response and crisis intervention in community settings, by telephone and video.

You will assist with crisis assessments, linkages to ongoing services, and discharge planning while collaborating with clinicians and partners. A CRSS credential, valid driver’s license, and 1–5 years of relevant experience are required or commensurate lived experience.

Qualifications

• Effective communication via written, verbal, in person and virtual methods.
• Knowledge of community resources.
• Skill in customer service techniques.
• Skill in developing problem solving strategies.
• Knowledge of the criminal justice system as it affects adolescents.

Responsibilities

• Assist crisis assessments at local ERs, police, schools, jail or community sites and facilitate appropriate linkage and referral to ongoing services.
• Assist with emergency mental health consultations with physicians, law enforcement, school officials and other agencies.
• Assist with pre-screenings for state operated hospitals and private psychiatric hospitals to determine admission need.
• Assist service recipients in making safety and discharge plans and provide follow-up services.
• Mentor and train new staff and interns on emergency processes and services.
• Attend staff meetings and participate in quality assurance activities.

Skills

Communication

Community resources

Customer service

Problem solving

Criminal justice

Education

Associate degree

Bachelor’s degree preferred

Job description

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!JOB DESCRIPTION:SUMMARY OF POSITIONProvides supportive services during mobile crisis response and crisis intervention services to clients, families, community partners and referral sources. Supports clients, their families, community partners and crisis clinician during crisis assessments, crisis stabilization, and crisis intervention in a community settings, by telephone, and video to recipients in crisis. Facilitates appropriate linkage and referral to on-going services.ESSENTIAL DUTIES & RESPONSIBILITIESAssists in crisis assessments of individuals at the emergency room of a local community hospital, local police department, school, jail, or other community-based sites, and facilitate appropriate linkage and referral to on-going services.Assists in emergency mental health consultations with physicians, law enforcement officials, school officials, and other community and/or state agency representatives in an effort to resolve mental health crisis regarding residents in our service area.Assists with pre-screenings for both the state operated hospital and private psychiatric hospitals to determine the need for either voluntary or involuntary psychiatric hospital admissions.Assists service recipients in making safety and discharge plans. Provides follow up services as assigned.Assists management when assigned by mentoring and working alongside new staff and/or interns to model and provide instruction on emergency processes, protocols, and services.Attend staff meetings, clinical staffing’s, and other internal meetings as assigned. Participates on committees as assigned, including quality assurance functions.KNOWLEDGE, SKILLS & ABILITIESEffectively communicate via written, verbal, in person and virtual methods.Knowledge of community resourcesSkill in customer service techniquesSkill in developing problem solving strategiesKnowledge of the criminal justice system as it affects adolescents.QUALIFICATIONSEducation LevelRequires Associates Degree and two years combination of relevant experience with persons with mental health or substance use diagnosis and lived experience; or five years combination of relevant experience with persons with mental health or substance use diagnosis and lived experience. Bachelor’s Degree in human services related field preferred. In programs with non-billable services and as allowed by funder, Directors may make documented exceptions and authorize an equivalency of five years of lived experience.Years of ExperienceOne to five years of relevant experience.Required Certification/LicensureCRSS credential is required as soon as possible, within 18 months of hireValid driver’s license, and safe driving history required.PHYSICAL REQUIREMENTSStanding – 20%Sitting – 80%Squatting – OccasionalKneeling – OccasionalBending – OccasionalDriving – 20%Lifting – Occasional#IL716T721Time Type:Full timePay Range:$16.50-$23.10Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:Medical, dental, and vision health coverageFlexible Spending and Health Savings Accounts403b retirement plan with company matchPaid time off and ten paid holidaysAD&D Insurance, Life Insurance, and Long Term Disability (company paid)Employee Resource GroupsContinuing education opportunitiesEmployee Assistance ProgramCenterstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.