Crisis Care Consultant

Centerstone; Tennessee; On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k with company match

Paid time off

Paid holidays

Life Insurance

EAP

Job summary

Centerstone in Tennessee seeks dedicated crisis care consultants for a 24/7 suicide prevention call team. You will perform brief clinical screenings, risk assessments, safety planning, crisis intervention, and connect individuals to appropriate services during acute mental health crises.

Recent graduates are welcome; this role emphasizes compassionate support, teamwork, and ongoing training. Full-time opportunities with competitive benefits and a commitment to the community.

Qualifications

• Bachelor’s degree or certified peer recovery required.
• Experience in crisis services or behavioral health preferred.
• Strong communication and teamwork skills.

Responsibilities

• Provide telephonic clinical screenings, risk assessments, and crisis intervention.
• Conduct outreach calls to promote safety.
• Ensure ethical and clinical standards are met per accreditation.
• Attend team meetings and trainings for quality assurance.
• Deliver high-level customer service with professional etiquette.
• Facilitate service linkage and referrals to community resources.

Skills

Communication skills

Service linkage

Education

Bachelor’s Degree in Behavioral Science, Psychology, Social Work, or related field or Certified Peer Recovery Specialist

Job description

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

Job Description

SUMMARY OF POSITION

This position is part of a 24/7/365 high volume, suicide prevention focused call team. Our department has been featured in a Time Magazine article detailing our team’s efforts toward suicide prevention. As a part of this team, you’d be responsible for providing brief clinical screenings, risk assessments, safety planning, crisis intervention, and appropriate service linkage for individuals who are experiencing an acute mental health crisis. This is an excellent position for recent graduates interested in providing support and demonstrating compassion toward others while being a part of a dynamic team of crisis care consultants.

Essential Duties & Responsibilities

• Demonstrate high level of clinical knowledge and skill in providing telephonic clinical screenings, risk assessments, means restriction, and crisis intervention to callers.
• Conduct outreach calls to individuals assessed by mobile crisis to promote safety
• Meet the ethical and clinical standards in compliance with all accreditation.
• Attend team meetings, in-service training, supervision, and other quality assurance training.
• Demonstrate high-level customer service skills and professional etiquette.
• Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
• Promote a departmental culture of cooperation and collaboration with other cross-functional departments, community agencies, hospitals, mental health consumers, and the public at large.
• Assist in administrative tasks as needed.

Knowledge, Skills & Abilities

• Effectively communicate via written, verbal, in person and virtual methods.
• Demonstrates knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.

Qualifications

Education Level

Bachelor’s Degree in Behavioral Science, Psychology, Social Work, or related field or Certified Peer Recovery Specialist required.

Experience

One year preferred.

Certification/Licensure

N/A

Shift Availability

PRN

Sunday-Wednesday 10a-6:30p

Tuesday-Saturday 10a-6:30p

Tuesday - Saturday 8:00 PM - 4:30 AM

Thursday - Monday 8:00 PM - 4:30 AM

8a-4:30p Thursday-Monday

4:00am - 12:30pm Tuesday-Saturday

Physical Requirements

Standing – 20%

Sitting – 80%

Squatting – Occasional

Kneeling – Occasional

Bending – Occasional

Driving – Occasional

Lifting – Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type

Full time

Pay Range

$16.50--$23.10

Benefits

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.