Crisis Coordinator - CCBHC

Sweetser; Brunswick (ME); On-site; USD 55,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision insurance

Employer retirement plan

Paid time off

Tuition reimbursement

Job summary

Sweetser is seeking a Crisis Coordinator for the CCBHC to deliver direct crisis intervention, assessment, and stabilization services within the community across Maine. The role involves coordinating with Mobile Crisis Providers and ensuring timely communication with the Sweetser CCBHC Clinic Team.

The position requires an Associate’s Degree (Bachelor’s preferred) and prior mobile crisis or behavioral health experience.

Qualifications

• Minimum: Associate’s Degree
• Preferred: Bachelor’s Degree
• Experience in mobile crisis or behavioral health settings is preferred.

Responsibilities

• Respond to crisis intervention requests and assist in stabilization.
• Determine need for Mobile Crisis Assessment and coordinate scheduling.
• Collaborate with Mobile Crisis Providers and Sweetser CCBHC Clinic Team.
• Develop crisis stabilization plans with the person served and family.
• Maintain progress notes and complete assessments in client charts.
• Provide crisis follow-up and referrals to needed services.

Skills

Crisis intervention

Collaboration

Assessment

Communication

Crisis stabilization planning

Education

Associate’s Degree

Bachelor’s Degree

Job description

Becoming part of the Sweetser family means you can make a difference in the lives of Maine children, adults, and families every day. As a nationally recognized and accredited leader, we offer competitive salaries, a wide range of benefits and the opportunity to join a passionate team of more than 700 employees.

The Crisis Coordinator - CCBHC provides crisis intervention services, assessment and stabilization support to individuals and families experiencing a behavioral health crisis within the community.

This role delivers direct, short-term stabilization services and provides follow-up support for up to 30 days of clinically indicated follow-up care. Additionally, the Coordinator serves a bridge, ensuring seamless collaboration, coordination, and communication between Sweetser’s Certified Community Behavioral Health Clinic team and external Mobile Crisis Providers.

ESSENTIAL FUNCTIONS:

• Responds to walk-in requests for crisis intervention, consultation, and support from the person served, family members, and community-based service providers in order to assist in the stabilization of crisis situations involving children and/or adults who are experiencing an acute psychiatric crisis.
• In collaboration with the person served, determines the need for a face-to-face Mobile Crisis Assessment and, if needed, contacts 988/Mobile Crisis Provider to schedule a meeting site that is convenient for the individual and provides safety for all involved. Mobile Crisis staff are encouraged to provide services in the least restrictive setting that supports the comfort and dignity of the person served.
• Communicates directly with persons experiencing a crisis in order to assess mental status, current level of functioning, and the person’s wishes and goals for crisis stabilization. The liaison will collaborate with the Mobile Crisis Provider as needed.
• Develops a crisis stabilization plan with the person served and family or guardian, if involved, based on a comprehensive crisis assessment that includes mental status, level of care determination, and risk assessments.
• Collaborates with the Mobile Crisis Provider when they facilitate voluntary or involuntary hospitalization in accordance with state regulations, and provides updates to the Sweetser CCBHC Clinic Team.
• If Mobile Crisis is not activated, the Liaison will develop and participate in the implementation of crisis follow-up by providing stabilization support with the CCBHC Clinic Team for up to 30 days.
• Assists the CCBHC Clinic Team in updating Safety Plans as needed to address future crisis concerns.
• May facilitate referrals to community programs and the CCBHC for needed services (i.e. case management, in-home supports, outpatient therapy, etc.).
• Ensures that proper releases, consents, and service agreements are acquired at the time of assessment.
• Ensures communication with the treatment team at the time of assessment, collaborating with 988/Mobile Crisis Provider as clinically indicated.
• Collaborates with the individual’s providers and natural supports.
• Meets recordkeeping requirements through the timely completion of assessments and by maintaining current progress notes, logs, and other information as required in the client’s CCBHC chart.
• Actively participates in providing clinical in-service training and teaching to colleagues, community groups, etc., as appropriate and requested by the program supervisor or designee.
• Attends treatment team and service planning meetings when requested.
• Attends clinical supervision and staff meetings as required, or as needed.
• Provides reciprocal communication between the Sweetser Certified Community Behavioral Health Clinic team and the Mobile Crisis Provider.
• Assists the CCBHC team with referrals to external crisis and other services, and assists Sweetser’s clients with referrals to the CCBHC and other services.
• Participates in collaborative meetings as scheduled, including morning huddles, and provides ongoing feedback, problem solving, and case consultation to the CCBHC team.
• Provides ongoing feedback to leadership at both Sweetser and the Mobile Crisis Provider to assist with ongoing, continuous quality improvement.
• Other duties as assigned.

GENERAL EXPECTATIONS:

• Models the attributes of respect, trust, sensitivity, and confidentiality to participants, volunteers, and colleagues.
• Demonstrates a complete understanding and integration of the 7 Principles of Integrated Care.
• Ensures high-quality care to people in crisis.
• Balances the duty to care with the dignity of risk.
• Demonstrates accountability for personal, professional, ethical, and legal standards.
• Demonstrates support for the philosophy of the organization by adhering to standards, policies, procedures, and established practices.
• Demonstrates responsibility for one's own standards of practice by reporting for work on time and avoiding work-related injuries through the application of proper practice techniques and safety policies.
• Develops a professional rapport with peers and co-workers that is conducive to an effective service plan and care.
• Demonstrates respect for clients’ rights by maintaining strict confidentiality of clients’ information, responding to their right to information, and acting as an advocate for the people served.
• Always demonstrates a commitment to providing the least intrusive service intervention that supports the clients’ needs and preferences in the least restrictive setting that supports client and staff safety.
• Communicates with all colleagues and peers in a respectful, professional, and responsive manner that promotes teamwork and supports positive outcomes for clients.
• Uses listening skills, flexible collaboration, and a consistent problem-solving focus when working to resolve differences with colleagues, peers, and clients.
• Ensures that relevant information is reported to the program manager and/or the team in a timely manner.
• Maintains cooperative, collegial relationships that support mutual understanding and problem solving with other programs and departments, recognizing their missions and roles, and responding to their requests in a timely manner within the resource capabilities of the program and staff.
• Maintains current knowledge in the present practice area through attendance at required hours of organizational educational programs and utilizes clinical supervision as a learning experience.
• Is committed to the mission, vision, and values of the organization.
• Works collaboratively as a member of a team with various groups of staff, depending on the issue addressed.
• Maintains adequate boundaries with clients and co-workers.
• Attends regularly scheduled supervision and identifies the need for additional supervision as needed.
• Ensures quality in work performed to facilitate the delivery of quality services.
• Reports accidents and injuries in a timely fashion, demonstrates safe housekeeping practices, notifies the supervisor of potential health and safety concerns immediately, participates in health and safety training as required, and understands and follows all Sweetser health and safety policies.
• Demonstrates the ability to support and recognize the important role volunteers play. Sweetser employees work with, support, and collaborate with volunteers, and they promote opportunities for volunteer engagement.
• Performs all other duties as assigned.

EDUCATION:

Minimum: Associate’s Degree

Preferred: Bachelor’s Degree

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

EXPERIENCE:

Minimum of two years of relevant experience required. Mobile crisis experience preferred.

Lived experience preferred

• Medical/dental/vision insurance and HSA/FSA options with generous employer contributions
  Employer-paid life insurance and disability coverage
  Employee Assistance Program (EAP) for employees and household members
  403(b) retirement plan with employer match
  Generous paid time off, paid holidays, and float day
  Paid Family and Medical Leave
  Employee discount program
  Milage reimbursement, applicable incentive and differential pay programs
  Eligibility for annual increases and referral bonuses
  Tuition reimbursement and educational partnership discounts
  30% tuition discount for UNE's Online Graduate Programs
  Public Service Loan Forgiveness (PSLF) Program
  Free professional development and training opportunities through the Sweetser Training Institute