Access Coordinator - Brunswick

Sweetser; Brunswick (ME); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA/FSA options

Employer-paid life insurance

Disability coverage

Employee Assistance Program

403(b) retirement plan with employer |

Job summary

Sweetser in Brunswick, ME is seeking an Access Coordinator to be the first point of contact, providing information and immediate access to programs. The role requires excellent customer service and knowledge of resources, with a focus on efficient access to services.

Hiring for a full-time position with a competitive benefits package and 20 USD hourly rate. Prior experience in healthcare and insurance coordination is valued, and applicants with lived experience are encouraged to apply.

Qualifications

• Experience in a healthcare setting with insurance processing.
• Call center experience is a plus.
• Strong communication and customer service skills.
• Ability to multitask and be flexible.
• Lived experience in Mental Health/Substance Abuse encouraged.

Responsibilities

• Handle incoming calls and provide exceptional customer service.
• Collect and input registration, demographic, and insurance information into the EHR.
• Assist clients with scheduling and rescheduling appointments.
• Check clients in for appointments and verify/update information.
• Gather documents and process paperwork including releases and copays.
• Use resources to communicate effectively with internal and external customers.
• Perform other duties as assigned.

Skills

Healthcare experience

Call center

Communication skills

Customer service

Multi-tasking

Lived experience

Education

High school diploma

Job description

Becoming part of the Sweetser family means you can make a difference in the lives of Maine children, adults, and families every day. As a nationally recognized and accredited leader, we offer competitive salaries, a wide range of benefits and the opportunity to join a passionate team of more than 700 employees.

Access Coordinator - Brunswick

Job Code: 13374

Location: Brunswick 04011

Department: Other

FT/PT Status: Full Time

Summary:

The Access Coordinator is the first point of contact for Sweetser and will provide exceptional customer service while projecting a positive and professional image. Our idea candidate will be knowledgeable of available resources and will assist clients who are seeking services by providing information and immediate access to Sweetser programs.

Rate: $20 Hourly

ESSENTIAL FUNCTIONS

• Receive and process all incoming calls using a multiline phone.
• Collect and input into Electronic Health Record all required registration, demographic and insurance information.
• Answers phone calls quickly and professionally, assists callers and transfers if necessary.
• Assist clients with scheduling and rescheduling appointments on the phone and in person.
• Check clients in for appointments, verify client information, and make necessary updates.
• Gather information from clients, which may include scanning documents.
• Process clients paperwork including release of information and collection of copays as appropriate.
• Identify, utilize and maintain resources needed to communicate effectively with internal and external customers.
• Perform all other duties as assigned

EDUCATION

• High school diploma with some secondary education preferred, or a minimum of four (4) years working in a related field.

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid state driver's license.

EXPERIENCE & SKILLS

• Experience in a healthcare setting, working with insurance companies, referral sources.
• Experience working in a call center environment a plus.
• Persons with lived experience in the Mental Health and/or Substance Abuse system are encouraged to apply.
• Strong communication skills.
• Ability to provide exceptional customer service.
• Ability to multi-task and to be flexible.
• Demonstrate the ability to operate basic office equipment to include, telephone, copier, fax, computer and printer.

Comprehensive Benefits Package Includes

• Medical/dental/vision insurance and HSA/FSA options with generous employer contributions
• Employer-paid life insurance and disability coverage
• Employee Assistance Program (EAP) for employees and household members
• 403(b) retirement plan with employer match
• Generous paid time off, paid holidays, and float day
• Paid Family and Medical Leave
• Employee discount program
• Milage reimbursement, applicable incentive and differential pay programs
• Eligibility for annual increases and referral bonuses
• Tuition reimbursement and educational partnership discounts
• 30% tuition discount for UNE's Online Graduate Programs
• Public Service Loan Forgiveness (PSLF) Program
• Free professional development and training opportunities through the Sweetser Training Institute