Crisis Case Manager

Rock Valley Community Programs, Inc.; Janesville (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Short and Long-Term Disability

Life Insurance

Paid Time Off

Retirement Savings Programs

Opportunities for growth and advance

Job summary

Rock Valley Community Programs, Inc. is seeking a Crisis Case Manager to deliver hands-on care and support to adults in short-term crisis stabilization in the Rock County area.

The role includes on-call rotation and daily individual/group sessions, with focus on trauma-informed, recovery-based practices. The position requires strong communication, judgment, and documentation skills, plus a valid driver’s license and background check clearance.

Qualifications

• Bachelor's degree preferred.
• CNA certification may be considered with relevant experience.
• Experience working with adults in crisis or with co-occurring disorders.
• Familiarity with trauma-informed care and recovery-based practices.
• Strong judgment, problem-solving, and communication skills.
• Working knowledge of computers, or willingness to learn.
• Valid driver's license and clean driving record.
• Must complete TB test, and drug screening (on-site).
• Completion of CPR, First Aid, CBRF Fire Safety, and Choking training within 90 days.
• Employment is contingent upon passing a state and federal background check.

Responsibilities

• Provide individualized care that protects consumer rights, dignity, and wellness.
• Support individualized crisis stabilization response and service planning.
• Facilitate daily individual and group sessions (non-therapeutic).
• Document behaviors, interventions, and progress within 24 hours.
• Coordinate care and communicate updates with internal crisis team.
• Participate in staffings and professional development sessions.
• Maintain compassionate, professional relationships with clients and team.
• Maintain a minimum billing rate of 66% through timely and accurate documentation.

Skills

Communication skills

Problem solving

Crisis intervention

Computer literacy

Education

Bachelor's degree in mental health, human services, or related field

CNA certification

Tools

Case management software

Job description

Rock Valley Community Programs provides transitional and supportive housing, addiction and mental health treatment services to adults in the Rock County area. We provide these services to homeless male veterans; clients connected to the criminal justice system and outpatient care to anyone needing assistance with addiction and/or mental health treatment.

Position:

Our Crisis Case Manager plays a hands-on role in providing quality care and support to individuals in short-term residential mental health crisis stabilization.

Schedule:

Monday-Friday, 8:00 AM-4:00 PM (flexibility as needed)

On-Call:

Participation in an on-call rotation is required

Key Responsibilities:

• Provide individualized care that protects consumer rights, dignity, and wellness
• Support individualized crisis stabilization response and service planning
• Facilitate daily individual and group sessions (non-therapeutic)
• Document behaviors, interventions, and progress within 24 hours
• Coordinate care and communicate updates with internal crisis team
• Participate in staffings and professional development sessions
• Maintain compassionate, professional relationships with clients and team
• Maintain a minimum billing rate of 66% through timely and accurate documentation

Qualifications:

• Bachelor's degree in mental health, human services, or related field preferred
• CNA certification may be considered with relevant experience
• Experience working with adults in crisis or with co-occurring disorders
• Familiarity with trauma-informed care and recovery-based practices
• Strong judgment, problem-solving, and communication skills
• Working knowledge of computers, or willingness to learn
• Valid driver's license and clean driving record
• Must complete TB test, and drug screening (on-site).
• Completion of CPR, First Aid, CBRF Fire Safety, and Choking training within 90 days
• Employment is contingent upon passing a state and federal background check.

Benefits

• Health/Dental/Vision Insurance 1st of the month after date of hire
• Company Paid:
• Short and Long-Term Disability
• Life Insurance
• Paid Time Off: Vacation, PTO and Sick Time
• Retirement Savings Programs
• Opportunities for growth and advancement
• Paid training and certifications

Rock Valley Community Programs, Inc is an Equal Opportunity/Affirmative Action Employer.

EOE/M/F/Vet/Disabled