Crisis Care Transport & Support Specialist

ADP, Inc.; Iola (KS); On-site; USD 36,000 - 48,000; Full time

Job summary

ADP, Inc. is seeking a transportation and mobility support professional in Kansas to provide safe travel for clients to appointments and services. The role requires driving, documentation, and coordination with clinical staff to ensure continuity of care.

The position emphasizes keeping clients safe, communicating effectively with the Crisis Team, and maintaining HIPAA-compliant records while supporting community behavioral health access.

Qualifications

• Must be at least 18 years old and have a high school diploma or equivalent.
• Additional education in behavioral health, psychology, human services, or a related field is preferred.

Responsibilities

• Provide transportation and support for clients traveling to appointments, treatment centers, inpatient hospitals, and other necessary services.
• Remain with clients during transportation and, when appropriate, during appointments or admissions to provide support and ensure continuity of care.
• Observe and report changes in client behavior, mood, or functioning to the appropriate clinical staff.
• Assist clients with admissions, discharges, paperwork, and coordination of services as directed.
• Maintain ongoing communication with the Crisis Team regarding client status, transportation delays, safety concerns, and service needs.
• Ensure client confidentiality in accordance with HIPAA and agency policies.
• Complete accurate and timely documentation of transportation services, client contacts, mileage, incidents, and other required records.
• Follow all agency safety procedures, infection control guidelines, and emergency response protocols.
• Maintain knowledge of community behavioral health resources and referral options.

Skills

Communication

Problem-solving

Organizational skills

Teamwork

Independent work

Computer literacy

Emergency response

Education

High school diploma

Behavioral health background (preferred)

Job description

ADP, Inc. is seeking a transportation and mobility support professional in Kansas to provide safe travel for clients to appointments and services. The role requires driving, documentation, and coordination with clinical staff to ensure continuity of care.

The position emphasizes keeping clients safe, communicating effectively with the Crisis Team, and maintaining HIPAA-compliant records while supporting community behavioral health access.