Crew Relations Investigator and Intake Coordinator

JetBlue; Boston (MA); On-site; USD 58,000 - 86,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Crewmember stock purchase plan

Free space available travel

Job summary

JetBlue in Boston is seeking a Coordinator Crew Relations to support the Crew Relations function by coordinating case intake, documentation, and execution of foundational employee relations work. You will manage intake, support the investigation lifecycle, and conduct low-complexity investigations.

This role partners with leadership and stakeholders to ensure fair, compliant resolutions, maintain accurate case records, generate reports, and drive process improvements while upholding JetBlue's

Qualifications

• High School Diploma or GED.
• 1 year of HR, operations, analytics, or administrative support experience.
• Proficient with Microsoft Office Suite.
• Ability to handle confidential information professionally.
• Excellent problem-solving and communication skills.
• Willing to travel overnight (25%).
• Authorized to work in the US; no visa sponsorship.

Responsibilities

• Manage intake of employee relations concerns, including initial case assessment and entry into case management systems.
• Conduct preliminary outreach to gather information and support intake assessments.
• Independently conduct low-risk, low-complexity investigations.
• Lead intake discussions and initial interviews; document findings.
• Gather, organize, and maintain relevant evidence and communications.
• Prepare case summaries for Crew Relations leadership review.
• Coordinate scheduling of investigatory meetings and follow-ups.
• Maintain timely case documentation meeting audit standards.
• Track case timelines and identify delays or risks.
• Generate reports on case volume, timelines, and trends.
• Support audit initiatives through tracking and documentation.
• Collaborate with People Business Partners and leadership for timely communication.
• Provide guidance to leaders and crewmembers on processes and next steps.
• Identify opportunities for process improvements across intake and case management.
• Handle sensitive information with professionalism; escalate complex matters as needed.

Skills

Microsoft Office

Confidential handling

Problem solving

Organizational skills

Communication skills

Travel readiness

Education

Bachelor's degree

PHR certification

Tools

CRIS

Job description

JetBlue in Boston is seeking a Coordinator Crew Relations to support the Crew Relations function by coordinating case intake, documentation, and execution of foundational employee relations work. You will manage intake, support the investigation lifecycle, and conduct low-complexity investigations.

This role partners with leadership and stakeholders to ensure fair, compliant resolutions, maintain accurate case records, generate reports, and drive process improvements while upholding JetBlue's