Cruise Product & Inventory Operations Coordinator

JetBlue; Florida; On-site; USD 45,000 - 65,000; Full time

Job summary

JetBlue is seeking a Coordinator, Cruise Product Operations to build and maintain Flights+Cruise bundles and ensure accurate net-rate inventory. You will review system errors, support troubleshooting, and collaborate with Marketing and Customer Care to align content and itinerary changes.

The role requires attention to detail, strong organizational skills, and the ability to adapt to changing priorities. Travel up to 10% may be required, and a background check will be conducted.

Qualifications

• High School Diploma or GED required.
• One year of customer service or related experience.
• One year of Hospitality, Business, Technology or related field.
• Proficient in Microsoft Office products including Outlook, Word, Excel, SharePoint, and PowerPoint, as well as Google Workspace tools such as Gmail, Docs, Sheets, Slides, and Drive.
• Strong attention to detail.
• Excellent organizational, time management and multitasking abilities.
• Effective written and verbal communication skills with the ability to interact professionally across teams and stakeholders.
• Strong problem-solving skills and ability to troubleshoot effectively in a fast-paced environment.
• Demonstrated ability to work independently while maintaining a collaborative and positive attitude in a high-pressure team setting.
• Ability to adapt to changing priorities and maintain flexibility.
• Availablefor occasional overnight travel (10%)
• Must be able to pass a ten (10) year background check.
• Must be legally eligible to work in the country in which the position is located.
• Authorization to work in the US is required. This position is not eligible for visa sponsorship.

Responsibilities

• Build and maintain manual Flights + Cruise vacation bundles for net-rate cruise partners, ensuring high levels of accuracy and adherence to company quality standards.
• Conduct daily reviews of system error reports and actively support troubleshooting efforts to identify and resolve root causes.
• Optimize inventory availability by continuously monitoring cluster status and proactively re-packaging unpackaged items to meet demand requirements.
• Assist the Customer Care team (call center) with executing manual itinerary changes.
• Support the successful delivery of special projects by proactively adapting to changing business needs and fulfilling additional responsibilities as requested.
• Manage the Cruise Content Management System (CMS) by updating cruise pods and maintaining rate accuracy on the website.
• Actively monitor inventory availability and proactively flag any discrepancies or issues to the broader team.
• Collaborate with the Marketing team to update pages and ensure all promotional content is aligned with live product.
• Maintain the Interline Rates Sheet and ensure all SharePoint tasks, Outlook logs and image assets are up to date.
• Other duties as assigned.

Skills

Attention to detail

Organizational skills

Time management

Multitasking

Communication skills

Problem solving

Independent work

Adaptability

Education

GED

Associate's degree

Bachelor's degree

Tools

Outlook

Word

Excel

SharePoint

PowerPoint

Google Workspace

Job description

JetBlue is seeking a Coordinator, Cruise Product Operations to build and maintain Flights+Cruise bundles and ensure accurate net-rate inventory. You will review system errors, support troubleshooting, and collaborate with Marketing and Customer Care to align content and itinerary changes.

The role requires attention to detail, strong organizational skills, and the ability to adapt to changing priorities. Travel up to 10% may be required, and a background check will be conducted.