Coordinator Inflight Crew

JetBlue; New York (NY); On-site; USD 41,000 - 55,000; Full time

Job summary

JetBlue in New York, NY seeks a Coordinator Inflight Crew to manage Crewmember schedules, pairings and open segments while ensuring FAR/CBA compliance and high service standards.

The role requires 1 year Scheduling/Operational experience, strong Microsoft Office skills, and the ability to work under pressure with precise attention to detail. Occasional travel may be required, with a focus on safety and customer satisfaction.

Qualifications

• Scheduling experience in an airline or operations environment is required.
• Strong knowledge of Microsoft Office applications and data entry.
• Excellent organizational skills and attention to detail are essential.

Responsibilities

• Monitor and resolve disruptions for all Inflight pairings and schedules per FARs, CBA and policies.
• Schedule and allocate Inflight reserve resources for open flying and coverage.
• Communicate with System Operations to resolve daily irregularities.
• Continuously monitor electronic mail and provide timely updates.
• Create close-in, critical Inflight notifications as needed.
• Maintain daily checklists, shift logs, and provide verbal briefings.

Skills

Scheduling Experience

Microsoft Office

Communication Skills

Crew Management Systems

FAR Part 121 Knowledge

Education

High School Diploma or GED

Bachelor's Degree

Tools

Crew Management Systems

Microsoft Office

Job description

Position Summary:

The Coordinator Inflight Crew is responsible for all aspects of Inflight Crewmember schedules and all operating pairings and open segments. The Coordinator ensures that during normal and irregular operations (IROP) the integrity of the operation is maintained while ensuring compliance with the Federal Aviation Regulations (FARs), Collective Bargaining Agreements (CBA) and company policies and procedures. The Coordinator demonstrates the highest level of customer service while coordinating with other departments and communicating with Crewmembers.

Essential Responsibilities:

• Monitor and resolve operational disruptions and legalities for all pairings and schedules of Inflight Crewmembers in accordance with Federal Aviation Regulations (FAR), Collective Bargaining Agreements (CBA) and company policies and procedures

• Schedule and allocate Inflight reserve resources for the assignment of open flying and operational coverage. Communicate and coordinate with System Operations to resolve daily operational irregularities

• Continuously monitors company Electronic Mail

• Make close-in, critical Inflight Crewmember notifications as necessary

• Maintain daily checklists, shift logs, and provide verbal briefing as necessary and assigned

• Complete other duties as assigned by Crew Services Leadership

• Other duties assigned

Minimum Experience and Qualifications:

• High School Diploma or General Education Development (GED) Diploma

• One (1) year of Scheduling and/or Operational Experience

• Successful completion of the pre-employment math assessment

• Solid computer background including extensive use of Microsoft Office

• Ability to work independently with a sense of urgency and attention to detail

• Excellent organizational skills

• Available for occasional overnight travel (10%)

• Must pass a pre-employment drug test

• Must be legally eligible to work in the country in which the position is located

• Authorization to work in the US is required, this position is not eligible for a visa sponsorship

Preferred Experience and Qualifications:

• Bachelor's Degree

• One (1) year Crew Scheduling experience

• Strong verbal and written communication skills

• Strong mathematic skills

• Strong Customer Service Skills

• Experience with automated Crew Management Systems

• Thorough understanding of the Federal Aviation Regulations (FAR) Part 121

Crewmember Expectations:

• Regular attendance and punctuality

• Potential need to work flexible hours and be available to respond on short-notice

• Able to maintain a professional appearance

• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft

• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun

• Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards

• Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))

• Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System

• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls

• Uphold JetBlue's safety performance metric goals and understanding how they relate to their duties and responsibilities

• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position

Equipment:

• Computer and other office equipment

Work Environment:

• Traditional office environment

• Shift work required to support operations 24 hours per day, 7 days per week

• Non-traditional work hours; shifts cover 24/7 flight schedule

• Irregular operations occasionally cause extended work days

Physical Effort:

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation

• The base pay range for this position is $32.18 per hour. Base pay is one component of JetBlue's total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.