Crew Member/ Team Lead

Kaizen Lab Inc.; Beverly Hills (CA); On-site; USD 16,531 - 24,796; Full time

Job summary

Kaizen Lab Inc. through Go Greek seeks an Associate to deliver outstanding customer service and share product knowledge, guiding customers to products of interest.

You will greet guests, answer questions, and assist with purchases while maintaining high food-safety standards. Responsibilities include handling payments, offering samples to create sales opportunities, and ensuring a clean, welcoming store environment.

Qualifications

• Ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner.
• Ability to bend, twist, and stand to perform normal job functions; lift at least 40 pounds.
• Ability to read, speak, and comprehend instructions and policy documents.
• Must be available for flexible hours, including early mornings, evenings, weekends, and holidays.

Responsibilities

• Provide excellent customer service with a passion for our food.
• Greet customers and establish eye contact.
• Assist with purchases, information, and product selection.
• Scan products, process payments, and handle cash.
• Maintain health, safety, and sanitation guidelines.

Skills

Customer service

Communication

Teamwork

Attention to detail

Tools

POS system

Cash handling

Food safety procedures

Job description

As a Go Greek Associate, you will be responsible for delivering exceptional customer service, exceeding customer expectations and ensuring that customers have a positive experience throughout our store. Additionally, as an Associate you will share product knowledge and enthusiasm with our customers by answering any questions, assisting with product suggestions, educating and exposing them to products of interest.*

Responsibilities will include:

• Providing excellent customer service while demonstrating a passion for our food
• Greeting Customers and establishing eye contact
• Responding positively to customer\'s inquiries and assists customers with purchases, information, and product selection
• Speaking to customers in a respectful manner and maintain patience in addressing customer concerns
• Scanning products, processing credit cards and cash handling
• Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards
• Providing customers samples of our selection with a view to creating sales opportunities
• Following health, safety, and sanitation guidelines
• Washing, cleaning and preparing of fruit and vegetables according to food safety procedures
• Cleaning and maintains frozen yogurt equipment, the general store facility, restrooms and kitchen areas
• Be friendly, courteous and respectful of fellow team members and have a positive attitude
• Arrive to work on time and ready to work at the start of their shift.

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
• Requires the ability to bend, twist, and stand to perform normal job functions. Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers Ability to exert 25 pounds of effort to push or pull a cart and the ability to lift and carry a minimum of 40 pounds
• Stooping, kneeling, reaching
• Sufficient dexterity to operate kitchen utensils and a computer keyboard
• Will involve long periods of sitting, standing or walking (about 90%)
• Requires the ability to learn and maintain knowledge of Go Greek\'s products and procedures
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holiday