Crew Member - Night Shift

Ontario Trillium Foundation; Holden (MA); On-site; USD 16,531 - 20,664; Part time

Job summary

Ontario Trillium Foundation is hiring a Crew Member for the Night Shift in Holden, Massachusetts. This role is crucial for ensuring excellent guest experiences by maintaining high standards of service and satisfaction. Responsibilities include communicating effectively with team members, prioritizing guest satisfaction, and adhering to operational standards. Candidates must be fluent in English, possess basic math skills, and be capable of operating restaurant equipment. Join a team that values accountability and passion for results.

Qualifications

• Must be able to fluently speak/read English.
• Capable of counting money and making change.
• Able to operate restaurant equipment (minimum age requirements may apply).

Responsibilities

• Communicate appropriately with fellow team members and respond positively to feedback.
• Ensure guests are highly satisfied and respond to guest needs with urgency.
• Execute restaurant standards and follow safety procedures.

Skills

Fluent English

Basic math skills

Ability to operate restaurant equipment

Job description

CREW MEMBER - NIGHT SHIFT

Crew Members are responsible for delivering great guest experiences.

Responsibilities>

• Team Environment
  • Communicate appropriately with fellow team members, treating others fairly and with respect. Respond positively to feedback and direction given. Hold themselves accountable for their responsibilities on their shift. Adhere to schedule and arrive ready to work on time.
• Operations Excellence for Guest Satisfaction
  • Hold guests as highest priority and ensure each guest is highly satisfied with his/her experience. Respond to specific guest needs and resolve problems with a sense of urgency. Adhere to Brand standards and systems, delivering quality food and beverage to each guest. Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed. Complete all required training and support the training of other team members.
• Profitability
  • Effectively execute restaurant standards and marketing initiatives. Prepare all products following appropriate recipes and procedures. Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security. Comply with all restaurant, Brand, and franchisee policies.

Qualifications

• Skills
  • Must be able to fluently speak/read English
  • Capable of counting money and making change
  • Able to operate restaurant equipment (minimum age requirements may apply)
• Required Competencies
  • Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
  • Passion for Results – set compelling targets and deliver on commitments.
  • Problem Solving and Decision Making – make good decisions based on analysis, experience, and judgment.