Crew Member

Cort Broad Donuts LLC; New York (NY); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay

Sick Time Off

Employee Meals

Medical Insurance with company contrib

Job summary

Cort Broad Donuts LLC is seeking a team member to serve Guests with priority attention and to maintain high hospitality standards. You will assist in training, handle payments, and ensure cleanliness and safety across shifts.

The role requires English fluency, cash handling ability, and physical capability, including lifting up to 30 lbs, with opportunities for growth and training through Dunkin University.

Qualifications

• Must be able to fluently speak/read English.
• Capable of counting money and making change.
• Must also be able to lift 30 lbs.
• Able to operate restaurant equipment (minimum age requirements may apply).
• Guest Focus - anticipate and understand guests needs and exceed their expectations.

Responsibilities

• Holds the Guest as their most important priority at all times.
• Handles high-pressure situations calmly.
• Resolves customer concerns using LAST with respect and urgency.
• Understands hospitality standards and holds self-accountable for them.
• Completes all required training on Dunkin University.
• Maintains cleanliness standards inside and outside.
• Acknowledges Guests and is responsive to needs and special requests.
• Communicates Guest feedback to restaurant management.
• Educates Guests on product line and added value available to them.
• Adheres to uniform and grooming standards.
• Communicates in English and seeks to improve communication skills.
• Participates in meeting cleanliness, safety and sanitation standards.

Skills

Fluent English

Cash handling

Lifting 30 lbs

Restaurant equipment operation

Guest focus

Tools

None

Job description

Principal Responsibilities and Key Activities:

• Holds the Guest as their most important priority at all times
• Handles high-pressure situations calmly
• Is able to resolve customer concerns utilizing LAST with respect and a sense of urgency
• Understands all hospitality standards and holds self-accountable for them
• Must complete all required training on Dunkin University
• Contributes to inside and outside cleanliness standards
• Acknowledges all Guests and is highly responsive to needs and special requests
• Communicates Guest feedback to restaurant management
• Educates Guests on product line and added value available to them
• Adheres to all uniform and grooming standards
• Communicates in English and seeks assistance to improve communication skills
• Actively participates in meeting all cleanliness, safety and sanitation standards

Works with other Team Members:

• Treats people fairly and with respect
• Assists in training and coaching of new Crew Members
• Recognizes other team members for team contributions
• Actively learns and takes on new assignments and responsibilities
• Is accountable for their behavior and performance
• Shows up for work as scheduled and is ready to work on time
• Stays focused on the Guest and accomplishes all work assignments with excellence
• Responds positively to coaching and direction given
• Capable of counting money and making change
• Able to operate restaurant equipment (minimum age requirements may apply)
• Guest Focus - anticipate and understand guests needs and exceed their expectations.

Qualifications:

• Must be able to fluently speak/read English
• Capable of counting money and making change
• Must also be able to lift 30 lbs
• Able to operate restaurant equipment (minimum age requirements may apply)
• Guest Focus - anticipate and understand guests needs and exceed their expectations

Benefits Include:

• Weekly Pay
• Sick Time Off
• Employee Meals
• Medical Insurance with company contribution (full-time employees)

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