Crew Member

Staten Island Ferry Donuts LLC; New York (NY); On-site; Full time

Benefits offered by this job

Weekly Pay

Sick Time Off

Employee Meals

Medical Insurance with company contribution

Job summary

A well-known local restaurant is looking for enthusiastic individuals to join their team. The role emphasizes guest satisfaction, requiring the ability to handle high-pressure situations and effectively communicate with customers. Responsibilities include maintaining cleanliness, educating guests on offerings, and addressing concerns. Candidates should be fluent in English and capable of lifting 30 lbs. This position offers benefits like weekly pay, sick leave, employee meals, and medical insurance for full-time staff.

Qualifications

• Must be fluent in speaking and reading English.
• Capable of counting money accurately.
• Must be able to lift at least 30 lbs.
• Able to operate restaurant equipment as per minimum age requirements.

Responsibilities

• Holds the Guest as the top priority at all times.
• Handles high-pressure situations calmly and effectively.
• Addresses and resolves customer concerns efficiently.
• Maintains cleanliness standards both inside and outside.
• Educates Guests on products and services.

Skills

Fluent English

Guest focus

Ability to lift 30 lbs

Money counting

Job description

Principal Responsibilities and Key Activities:

• Holds the Guest as their most important priority at all times
• Handles high-pressure situations calmly
• Is able to resolve customer concerns utilizing LAST with respect and a sense of urgency
• Understands all hospitality standards and holds self‑accountable for them
• Must complete all required training on Dunkin University
• Contributes to inside and outside cleanliness standards
• Acknowledges all Guests and is highly responsive to needs and special requests
• Communicates Guest feedback to restaurant management
• Educates Guests on product line and added value available to them
• Adheres to all uniform and grooming standards
• Communicates in English and seeks assistance to improve communication skills
• Actively participates in meeting all cleanliness, safety and sanitation standards

Works with other Team Members:

• Treats people fairly and with respect
• Assists in training and coaching of new Crew Members
• Recognizes other team members for team contributions
• Actively learns and takes on new assignments and responsibilities
• Is accountable for their behavior and performance
• Shows up for work as scheduled and is ready to work on time
• Stays focused on the Guest and accomplishes all work assignments with excellence
• Responds positively to coaching and direction given
• Capable of counting money and making change
• Able to operate restaurant equipment (minimum age requirements may apply)
• Guest Focus – anticipate and understand guests needs and exceed their expectations

Qualifications:

• Must be able to fluently speak/read English
• Capable of counting money and making change
• Must also be able to lift 30 lbs
• Able to operate restaurant equipment (minimum age requirements may apply)
• Guest Focus – anticipate and understand guests needs and exceed their expectations

Benefits Include:

• Weekly Pay
• Sick Time Off
• Employee Meals
• Medical Insurance with company contribution (full‑time employees)

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