Crew Member

Tropical Holdings Illinois, LLC; Gurnee (IL); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Paid training

Team rewards

Exclusive discounts

Benefits package including medical, •d

401(k) with company match

Job summary

SERVE Hospitality Group is seeking upbeat Crew Members in Gurnee, IL to deliver fast, friendly service in a clean, energy-filled environment. This role offers a supportive team and opportunities for growth.

Join our team for flexible scheduling, paid training, and competitive compensation, with $13–$15 per hour plus tips and a benefits package. No experience needed—we provide thorough training.

Qualifications

• No formal experience required; comprehensive training provided.
• Customer-focused approach and strong communication preferred.
• Ability to stand, walk, and be active during shifts.
• Must be legally authorized to work in the U.S.; minimum age 14 (may vary by state).

Responsibilities

• Prepare food and smoothie items following established recipes.
• Provide fast, friendly, and accurate service to every guest.
• Ensure correct portioning and proper temperature standards.
• Share knowledge of ingredients, menu items, and pricing with guests.
• Use the POS system accurately and assist guests with payments.
• Maintain store cleanliness and follow food safety guidelines.
• Support opening, closing, and shift transition procedures.
• Communicate guest concerns or issues promptly to management.
• Contribute to a positive, team-oriented environment.

Skills

Team player

Strong communicator

Customer service minded

Adaptable learner

Reliable and punctual

Active and energetic

Flexible scheduling

Legal to work (14+) in IL

No experience needed

Job description

About this position

Company Overview

At SERVE Hospitality Group, it's more than smoothies—it’s about serving smiles, one guest at a time. Built on hospitality, connection, and community, every interaction is a chance to brighten someone's day.

SERVE Hospitality Group proudly operates 30+ Tropical Smoothie Cafe locations and is rapidly growing. As a fast-scaling, multi-unit franchisee, we're expanding this nationally recognized brand with bold energy and purpose. Backed by a strong development pipeline and committed internal capital, we're building a culture-driven, high-performance business that blends speed, discipline, and operational excellence.

About the Role

We're looking for upbeat, friendly, and reliable Crew Members who love creating great guest experiences in a fast-paced, positive environment. Whether this is your first job or your next step, you'll join a team that values growth, flexibility, and good vibes.

Why Join Us?

• Competitive hourly pay of $13 - 15 per hour plus tips! Compensation is based on availability and experience*
• Work-life balance with flexible scheduling and consistent closing times (9 pm)
• Clean, healthy environment – no fryers, no grease, just fresh ingredients
• Career growth opportunities with clear internal promotion pathways
• Fun, fast-paced atmosphere with room for creativity
• Employee perks with paid training, team rewards, and exclusive discounts
• SERVE benefits package including medical, dental and vision insurance, plus a 401(k) with 4% company match (eligibility based on tenure, age, and hours requirements)

Key Responsibilities:

• Prepare food and smoothie items following established recipes
• Provide fast, friendly, and accurate service to every guest
• Ensure correct portioning and proper temperature standards
• Share knowledge of ingredients, menu items, and pricing with guests
• Use the POS system accurately and assist guests with payments.
• Maintain store cleanliness and follow food safety guidelines.
• Support opening, closing, and shift transition procedures.
• Communicate guest concerns or issues promptly to management.
• Contribute to a positive, team-oriented environment.

Our Ideal Candidate:

• Motivated team players with high energy and positive attitudes
• Strong communicators who enjoy engaging with guests and coworkers
• Customer-service minded individuals who take pride in delivering a great experience
• Adaptable learners who thrive in fast-moving environments
• Reliable and punctual team members with dependable work habits
• Comfortable being active, including standing and walking throughout shifts
• Flexible with scheduling, including evenings and weekends
• Legally authorized to work under State and Federal Guidelines, and minimum age 14 (may require work permit depending on state regulations)
• No experience needed — we provide full training!

Join Our Team

SERVE Hospitality Group is an Equal Opportunity Employer.

The pay range for this role is:
13 - 15 USD per hour(IL-058 Gurnee)