Crew Member

Tropical Holdings Illinois, LLC; Pleasant Prairie (WI); On-site; USD 12,000 - 18,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Job summary

Tropical Holdings Illinois, LLC Pleasant Prairie, Wisconsin, United States is seeking cheerful, reliable Crew Members to deliver great guest experiences in a fast-paced cafe setting. You’ll join a team that values growth, flexibility, and positive vibes, with paid training and opportunities for internal promotion.

Competitive hourly pay of 9–13 USD, plus tips, plus benefits; flexible scheduling and a supportive, clean work environment are emphasized. Evening and weekend availability is a plus.

Qualifications

• No experience required; full training provided.
• Evenings and weekends availability encouraged.
• Minimum age 14; may require work permit depending on state regulations.
• Legally eligible to work in the United States.

Responsibilities

• Prepare food and smoothie items following established recipes.
• Provide fast, friendly, accurate service to every guest.
• Ensure correct portioning and proper temperature standards.
• Share knowledge of ingredients, menu items, and pricing with guests.
• Use the POS system accurately and assist guests with payments.
• Maintain store cleanliness and follow food safety guidelines.
• Support opening, closing, and shift transitions.
• Communicate guest concerns to management.
• Contribute to a positive, team-oriented environment.

Skills

Customer service

Teamwork

Communication

Flexible

Punctuality

Tools

POS system

Job description

Crew Member

Tropical Holdings Illinois, LLC Pleasant Prairie, Wisconsin, United States

About this position

Company Overview

At SERVE Hospitality Group, it’s more than smoothies—it’s about serving smiles, one guest at a time. Built on hospitality, connection, and community, every interaction is a chance to brighten someone’s day.

SERVE Hospitality Group proudly operates 30+ Tropical Smoothie Cafe locations and is rapidly growing. As a fast-scaling, multi-unit franchisee, we’re expanding this nationally recognized brand with bold energy and purpose. Backed by a strong development pipeline and committed internal capital, we’re building a culture-driven, high-performance business that blends speed, discipline, and operational excellence.

About the Role

We’re looking for upbeat, friendly, and reliable Crew Members who love creating great guest experiences in a fast‑paced, positive environment. Whether this is your first job or your next step, you’ll join a team that values growth, flexibility, and good vibes.

Why Join Us?

• Competitive hourly pay of $9 - $13 per hour plus tips! Compensation is based on availability and experience*
• Work-life balance with flexible scheduling and consistent closing times (9 pm)
• Clean, healthy environment – no fryers, no grease, just fresh ingredients
• Career growth opportunities with clear internal promotion pathways
• Fun, fast-paced atmosphere with room for creativity
• Employee perks with paid training, team rewards, and exclusive discounts
• SERVE benefits package including medical, dental and vision insurance, plus a 401(k) with 4% company match (eligibility based on tenure, age, and hours requirements)

Key Responsibilities:

• Prepare food and smoothie items following established recipes
• Provide fast, friendly, and accurate service to every guest
• Ensure correct portioning and proper temperature standards
• Share knowledge of ingredients, menu items, and pricing with guests
• Use the POS system accurately and assist guests with payments.
• Maintain store cleanliness and follow food safety guidelines.
• Support opening, closing, and shift transition procedures.
• Communicate guest concerns or issues promptly to management.
• Contribute to a positive, team‑oriented environment.

Our Ideal Candidate:

• Motivated team players with high energy and positive attitudes
• Strong communicators who enjoy engaging with guests and coworkers
• Customer‑service minded individuals who take pride in delivering a great experience
• Adaptable learners who thrive in fast‑moving environments
• Reliable and punctual team members with dependable work habits
• Comfortable being active, including standing and walking throughout shifts
• Flexible with scheduling, including evenings and weekends
• Legally authorized to work under State and Federal Guidelines, and minimum age 14 (may require work permit depending on state regulations)
• No experience needed — we provide full training!

SERVE Hospitality Group is an Equal Opportunity Employer.

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The pay range for this role is:9 - 13 USD per hour(WI-043 Pleasant Prairie)