Crew Member

Neighborhood Cinema; Auburn (IN); On-site; USD 14,000 - 19,000; Full time

Job summary

Neighborhood Cinema in Auburn, IN is seeking a Crew Member to support both concessions and usher duties. You will be the first face guests see, assist with selling tickets and snacks, and help maintain a clean, safe theater environment.

This role requires high energy, initiative, reliability, and a friendly approach to ensure a positive movie-going experience for all guests, including evenings, weekends and holidays.

Qualifications

• Ability to work evenings, weekends and holidays.
• Friendly, engaging demeanor to ensure guests have a great experience.
• Willingness to be cross-trained between roles at the theater.

Responsibilities

• Cross-trained between Dual and Usher roles delivering concessions or cleaning as needed.
• Operate concessions, restock inventory, and handle sales at the POS.
• Maintain cleanliness of lobby, auditoriums, restrooms, and common areas.
• Provide exceptional customer service and resolve guest issues when needed.

Skills

High energy

Initiative

Counting and selling

Job description

Be part of a team that is dedicated to exceeding the expectations of the movie-going experience.

Position:Crew Member

Location: Auburn, IN

Job Id:233

# of Openings:1

At NCG Cinema, we are dedicated to exceeding the expectations of the movie going experience. We provide our guests with a safe, clean, and smooth outing. The culture at NCG is fast paced, exciting, and guest-centered.

Who we want:

Workstyle: high energy and takes initiative, performs tasks that requires counting, scanning, and selling; an ability to thrive within many moving parts

Performance: pride and ownership in their work and workplace that results in taking decisive action to maintain NCG cleaning and safety standards

Customer-Centered: An outgoing, engaging, and friendly disposition with a desire for guests to have a great experience at NCG and stays calm with guests under pressure (long lines)

Reliable: on-time for shifts and dressed professionally

What you will do:

This role is cross-trained between Dual and Usher at the theater.

The role of Dual at NCG Cinema is to operate guest concessions, handle the selling and restocking of inventory, and sell NCG products (tickets and concessions). This important team member is the first face a guest sees upon arrival, must be knowledgeable of current movies, and is usually the go-to person for resolution if a guest has a problem they need solved.

The role of Usher at NCG Cinema is to prepare and maintain the NCG standard of cleanliness in all facility locations (lobby, auditoriums, restrooms, hallways). To provide the customer an uninterrupted, friendly, smooth, safe, and clean movie-going experience. And to demonstrate excellent customer service from ticket taking and problem resolution to ensuring a seamless presentation of a movie.

Position requirements:

• Physically clean the facility including sanitizing and cleaning restrooms, auditoriums, hallways, and lobby, take out trash, and restock inventory
• Lift up to 40 pounds and maintain balance while carrying heavy and odd-shaped objects
• Maintain the NCG Standard for a presentation of a movie (A.L.I.S.T. Audience, Lights, Image, Sound, Temperature)
• Interact with the general public including a friendly greeting, taking tickets, directing guests to auditoriums and seats, warmly exit greeting guests, and answering or assisting in finding answers to any arising issues
• Work in a team environment and assist fellow workers in concessions (refills), odd jobs, and cleaning
• Communicate concerns or issues to management promptly and clearly
• Willingness and ability to work evenings, weekends, and holidays
• Selling NCG products with comfort and friendliness
• Responsible for concessions including making popcorn with consistency, maintaining cleanliness, operating cash drawer and POS system and restocking inventory
• Must be comfortable having assertive conversations with guests who violate NCG policies (outside food coming in, COVID-19 protocols) and have thorough knowledge of NCG policies