Crew Manager

Turnberry Solutions, Inc.; Minneapolis (MN); Hybrid; USD 62,000 - 85,000; Full time

Job summary

Turnberry Solutions is seeking a Crew Manager to oversee day-to-day management of Crew Associate-level consultants and support the Crew program strategy. You will work with Client Engagement, Crew Recruiters, Resource Management and HR to ensure effective delivery and consultant retention.

This role includes coaching, performance reviews, and coordinating training and match advocacy to support career development across assigned accounts.

Qualifications

• 1-3+ years of project delivery experience preferred.
• 1-2+ years of demonstrated management or leadership experience.
• Strong networking and communication skills.
• Great follow-through and attention to detail.
• Ability to work in a fast-paced environment and prioritize on the fly.
• Results-oriented with a desire and ability to quickly learn systems, procedures, and our company’s culture.
• Bachelor’s degree in a field related to the responsibilities preferred.
• Prior participation in Crew, Boom Lab, Crew212 or a similar junior talent program is preferred, but not required.

Responsibilities

• Consultant Care (75%) – Support Associate-level Crew and Crew cohorts placed in assigned accounts, including regular meetings with consultants and providing feedback.
• Ad hoc communication and performance management: resolve client issues, answer questions, and connect to resources.
• Performance reviews: manage end-to-end review process and identify promotion readiness.
• Account Engagement (15%) – Collaborate with Client Engagement to provide two-way feedback and represent the Crew program in client meetings.
• Program Support (10%) – Coordinate with Training, Recruiting and Resource Management for training needs and events; assist in recruiting and program best practices.

Skills

Project delivery

Leadership

Networking

Attention to detail

Adaptability

Learning systems

Education

Bachelor's degree preferred

Job description

Location: MN- Minneapolis, PA-Malvern, PA-Philadelphia, MO-St. Louis, Hybrid 1-2 days onsite

Overview: As a Crew Manager, you are responsible for the day-to-day management of Crew Associate-level consultants, as well as strategy and execution support for the Crew program at large. You will work in partnership with Client Engagement teams, Crew Recruiters, the Resource Management team and HR to ensure effective delivery and to manage consultant issues. This role is responsible for the support of Associate-level Crew consultants and Crew cohorts on assigned accounts, ensuring consultant retention, providing coaching and mentoring, and helping consultants with career development planning. As a Crew Manager, you will support components of the full lifecycle of the Crew Associate consultant job experience. Support responsibilities may include (but are not limited to): attending career fairs, facilitating and participating in interviews, and working with the Client Engagement and Resource Management teams on match and placements.

Responsibilities:

• Consultant Care (75%)
  • Support Associate-level Crew and Crew cohorts placed in assigned accounts, including:
    • Conduct regular meetings (face-to-face/video/phone) with assigned consultants: prepare, deliver and follow up on meetings with each consultant; provide feedback
    • Ad hoc Communication and Performance Management: Communicate with consultants to resolve client issues, answer questions, connect to additional resources, and obtain information as needed Annual and Mid-year
    • Performance Reviews: Manage the end-to-end performance review process for each consultant, discerning when Associate consultants are ready for promotion
    • General Advocacy: Represent consultants’ best interests needs, and career progression on behalf of individual consultants and Crew program to ensure client issue resolution, assignment fit, and career opportunity for each consultant Maintain retention rate target for assigned consultants
• Account Engagement (15%)
  • Partner with Client Engagement teams to provide 2-way feedback between the client manager and consultant
  • Represent the Crew program in client meetings and any account coordinated events
  • Collaborate with account team to plan and execute Crew components of account strategy
  • Represent match advocacy: assist with making the match between client opportunities and consultant skillsets
• Program Support (10%) Training:
  • Coordinate with Training Department for individual consultant and program level training needs
  • Support planning and delivery of New Associate Training Events: Attend and/or coordinate Turnberry events, monthly First Fridays, Lunch & Learns, and Crew consultant events
  • Recruiting: Support Recruiting Team to deliver on overarching Crew program goals and vision, and support hiring processes as needed
  • Partner with Functional Teams (Recruiting, Resource Management, Training) to ensure brand integrity, consistent candidate experience, proper bench management, and consistent consultant support
  • Assist in driving adoption of Crew program best practices; educate partners on Crew program changes

Qualifications:

• 1-3+ years of project delivery experience preferred
• 1-2+ years of demonstrated management or leadership experience
• A natural curiosity about people, clients, and projects as exhibited by great networking and communication skills
• Great follow-through and attention to detail
• Ability to work in a fast-paced environment and prioritize on the fly
• Results-oriented with a desire and ability to quickly learn systems, procedures, and our company’s culture
• Bachelor’s degree in a field related to the responsibilities preferred
• Prior participation in Crew, Boom Lab, Crew212 or a similar junior talent program is preferred, but not required

The salary range for this role is $62,000 to $85,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.

At Turnberry, we are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.

Americans with Disabilities Act (ADA)

Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at [e-mail] .