CREW LEAD

Original Tommys; Los Angeles (CA); Sur place; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Health benefits

Employee Meal Program

Growth opportunities

Résumé du poste

Original Tommy’s Hamburgers in Los Angeles is seeking a Restaurant Crew Lead to supervise and coach team members, uphold Tommy’s standards, and deliver outstanding customer experiences.

The role focuses on scheduling, safety, food prep, and seamless operation during shifts; you will work with management to review performance, ensure compliance, and maintain a positive, fast-paced environment.

Qualifications

• Experience leading restaurant teams and ensuring standards.
• Strong customer service and conflict resolution skills.
• Ability to train staff and manage schedules.
• Knowledge of food safety procedures.
• Excellent English communication.

Responsabilités

• Supervise and coach team members to Tommy's standards.
• Collaborate with upper management on performance reviews and discipline.
• Resolve customer incidents and handle inquiries.
• Manage schedules, timekeeping, breaks.
• Ensure staff follow security and safety practices.
• Oversee cash handling, inventory, and cashier duties.
• Communicate order needs and deliveries with the Unit Manager.
• Assist with prep, setup, breakdown, and sanitation.
• Maintain professionalism and teamwork.
• Adhere to all policies and laws.

Connaissances

Team leadership

Staff coaching

Customer service

Schedule management

Food safety

English communication

Training crew lead

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Van Nuys Los Angeles, CA, US

30+ days ago Requisition ID: 1192

Sure, we have been serving the best burgers since 1946, but we know doing so is not possible without a great team. Do you share our passion for providing outstanding customer service by serving only the highest quality food and creating a friendly atmosphere, all achieved with an enthusiastic attitude? If yes, Original Tommy’s Hamburgers is looking for you to join our outstanding team!

The candidate we are looking for should be able to perform the essential duties and responsibilities to include proficiency in the following restaurant duties:

• General supervision including coaching, directing, training to ensure team members are performing duties based on Tommy’s standards and protocols
• Collaborate with upper management on performance review preparation and disciplinary documentation
• Resolve customer incidents, complaints; handle media inquiries
• Manage schedule changes, staff timekeeping along with meal breaks and rest periods
• Ensure all staff members are aware and comply with restaurant security and surveillance practices
• Cash drawer management to include cash drawer and safe reconciliation, daily inventory, manager’s authorization card completion, insert close, crew & office food, gift certificates, coupons and discounts
• Notify Unit Manager of products that need to be ordered; ensure correct receipt of deliveries
• Assist in the documentation and management of visits and mystery shopper reports, safety meetings and procedures, accident reports, etc.
• Expert knowledge of crew member duties in food preparation and station duties including beverages, operating the grill, fry and/or steam stations, cashier and janitorial duties according to Company standards
• Assist as needed on prep work, machine setup, breakdown, and sanitation processes
• Ability to communicate by speaking, reading, and writing in English
• Successfully complete restaurant Crew Lead training and test
• Respect customers, management and other employees; interact with customers in a pleasant and upbeat fashion
• Follow food safety procedures
• Demonstrate a high degree of professionalism in communication, attitude and teamwork, along with a willingness to learn
• Demonstrate a high level of quality of work, attendance and appearance
• Adhere to all Company policies, procedures and safety regulations
• Adhere to all local, state and federal laws
• Perform other duties assigned by manager related to your position

What’s in it for you?

• Health benefits (regular full-time status)
• Employee Meal Program
• Growth opportunities

Tommy's Hamburgers is an Equal Opportunity Employer. Tommy's Hamburgers does not discriminate on the basis on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualified, merit, and business need.