UNIT MANAGER

Original Tommys; Westminster (CA); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Vacation Pay

Employee Meal Program

Discretionary Bonus

Growth opportunities

Job summary

Original Tommys Hamburgers seeks a Unit Manager to lead a high-volume kitchen and front-of-house team. You will supervise staff, train crew to Tommy’s standards, and assist in hiring, scheduling, and inventory control.

This role requires an enthusiastic, customer-focused leader capable of maintaining food safety and operational excellence. Key duties include coaching staff, handling customer incidents, and ensuring compliance with all policies and local regulations.

Qualifications

• Ability to supervise and coach staff to company standards.
• Experience in training and performance reviews; documentation and disciplinary processes.
• Ability to assist in hiring crew and managing schedules and labor costs.

Responsibilities

• Supervise and coach team to meet Tommy’s standards and protocols.
• Collaborate with Unit Manager on crew training, performance reviews, and safety certifications.
• Assist in selection and hiring of crew members and cover Unit Manager duties when needed.
• Manage cash drawer, daily inventory, and receipts; ensure accurate close of shifts.

Skills

Leadership

Training

Customer service

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

UNIT MANAGER

30+ days ago Requisition ID: 1183

Sure, we have been serving the best burgers since 1946, but we know doing so is not possible without a great team. Do you share our passion for providing outstanding customer service by serving only the highest quality food and creating a friendly atmosphere, all achieved with an enthusiastic attitude? If yes, Original Tommys Hamburgers is looking for you to join our outstanding team!

The candidate we are looking for should be able to perform the essential duties and responsibilities to include proficiency in the following restaurant duties:

• General supervision including coaching, directing, training to ensure team members are performing their duties based on Tommy’s standards and protocols
• Collaborate with Unit Manager on crew training, performance review preparation, disciplinary documentation, maintenance of safety and food certification, accident reports, liability and employee injury reports, along with any mandated training such as harassment and/or discrimination
• Assist Unit Manager in selection and hiring of crew members
• Perform Unit Manager duties when Unit Manager is out of the business; on vacation or leave of absence, and days off
• Resolve customer incidents, complaints; handle media inquiries
• Assist with the management of labor costs; manage schedule changes, staff timekeeping along with meal breaks and rest periods, assist with schedule preparation
• Ensure all staff members are aware and comply with restaurant security and surveillance practices
• Cash drawer management to include cash drawer and safe reconciliation, daily inventory, manager’s authorization card completion, insert close, crew & office food, gift certificates, coupons and discounts
• Notify Unit Manager of products that need to be ordered, assist in the management of food costs, ensure correct receipt of deliveries
• Assist in weekly inventory and weekly close procedures
• Assist in the documentation and management of visitation and mystery shopper reports, safety meetings and procedures, accident reports, certifications, training documentation and charts, etc.
• Supervise maintenance upkeep of equipment—refrigeration, HVAC, fire extinguishers, equipment cleaning services
• Expert knowledge of crew member duties in food preparation and station duties including beverages, operating the grill, fry and/or steam
• stations, cashier and janitorial duties according to Company standards
• Assist as needed on prep work, machine setup, breakdown, and sanitation processes
• Successfully complete mandated harassment training and restaurant Assistant Manager training and test; including certification of chili
• preparation, operations of food slicer and processing equipment
• Respect customers, management and other employees; interact with customers in a pleasant and upbeat fashion
• Follow food safety procedures
• Demonstrate a high degree of professionalism in communication, attitude and teamwork, along with a willingness to learn
• Demonstrate a high level of quality of work, attendance and appearance
• Adhere to all Company policies, procedures and safety regulations
• Adhere to all local, state and federal laws
• Perform other duties assigned by manager related to your position

What’s in it for you?

• Vacation Pay
• Employee Meal Program
• Discretionary Bonus
• Growth opportunities

Original Tommys is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Original Tommys makes hiring decisions based solely on qualifications, merit, and business needs at the time.