Crew Lead

Giant Eagle Inc.; Boardman (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a GetGo Crew Lead, where you'll exceed customer expectations and lead a dedicated team. This role offers the opportunity to coach and guide Team Members, ensuring smooth store operations while fostering a friendly and inclusive environment. With a commitment to safety and efficiency, you'll play a key role in delivering exceptional food services. If you're passionate about service and ready to take the next step in your career, this is the perfect opportunity for you to thrive in a nurturing workplace with growth potential.

Qualifications

• 1 to 3 years of supervisory experience in a retail environment.
• Strong customer service skills and ability to lead a team.

Responsibilities

• Maintain safety as the top priority for Team Members and customers.
• Provide training and leadership to Team Members for efficient service.
• Monitor competitor pricing and assist in store operations.

Skills

Customer Service

Supervisory Skills

Food Safety Certification

Education

High School Diploma or Equivalent

Job description

Job Summary

As a GetGo Crew Lead, you will exceed customer and Team Member needs and expectations by providing safe, efficient, accurate, and pleasant shopping, purchasing, and food services. You will also guide and coach Team Members to ensure smooth store operations. This role offers a fast track to store leadership — coaching, supervising, and leading the team, often on behalf of the Store Leader.

Job Description

• Experience Required: 1 to 3 years
• Experience Desired: Supervisory Experience, Customer Service/Retail Experience
• Education Desired: High school diploma or equivalent
• Certification or Licensing Preferred: Food Safety
• Lifting Requirement: Up to 50 pounds
• Age Requirement: At least 18 years of age

Job Responsibilities

• Maintain safety as the top priority for Team Members, customers, and products.
• Exceed customer and Team Member needs by providing safe, efficient, accurate, and pleasant food service, along with guidance and coaching to Team Members and exemplary service to vendors and stakeholders.
• Create a fast, friendly culture by sharing warmth and passion for service with a smile.
• Oversee new Team Member training to ensure efficiency and effectiveness, prioritizing quick customer service.
• Provide training and leadership to hourly Team Members and peer Leads when assigned.
• Ensure all Team Members maintain proper food-handling certifications.
• Monitor competitor fuel pricing and collaborate with business partners to remain competitive.
• Address equipment issues promptly.
• Be flexible, ready to lead at the registers or step in as a GoGetter as needed.
• Perform duties as GoGetter, Kitchen GoGetter, and/or WetGoGetter as required.
• Assist Store Leader with scheduling, merchandising, and promotional activities.
• Represent the store at registers, ringing customers quickly and with a smile, while coaching the team to do the same.
• Foster an inclusive and diverse environment, valuing each Team Member's voice.

Starting Rate of Pay

$16.50

About Us

At Giant Eagle Inc., we’re more than just food, fuel, and convenience. We’re a diverse and talented family of Team Members. Our people are the heart of our company, and we strive to create a nurturing environment with numerous career growth opportunities. Our commitment to caring and family values makes us one of the top workplaces in the Greater Pittsburgh, Cleveland, Columbus, and Indianapolis areas. From warehouses to stores and our corporate office, we work together to serve our customers and put smiles on their faces. We are always looking for the best Team Members to join our family.

Join our Giant Eagle family and start a lasting career with us.