Crew Lead

Giant Eagle; Ohio; On-site; USD 10,000 - 60,000; Full time

Job summary

Giant Eagle is seeking a GetGo Crew Lead to enhance customer experiences and guide Team Members. This role involves coaching, supervising, and ensuring efficient operations, with a focus on safety and customer satisfaction. Ideal candidates will have supervisory experience and a passion for service.

Qualifications

• 1 to 3 years of supervisory and retail experience required.
• Food Safety certification preferred.

Responsibilities

• Maintain safety as the top priority for team members and customers.
• Provide training and leadership to hourly Team Members.
• Promote an inclusive environment ensuring every Team Member's voice is heard.

Skills

Customer Service

Leadership

Education

High school diploma or equivalent

Job description

Job Summary

As a GetGo Crew Lead, you will exceed customer and Team Member needs and expectations by providing safe, efficient, accurate, and pleasant shopping, purchasing, and food services. You will also guide and coach Team Members to ensure the store operates smoothly. This role offers a fast track to store leadership, involving coaching, supervising, and leading the team, often on behalf of the Store Leader.

Job Description

• Experience Required: 1 to 3 years
• Experience Desired: Supervisory Experience, Customer Service/Retail Experience
• Education Desired: High school diploma or equivalent
• Certification or Licensing Preferred: Food Safety
• Lifting Requirement: Up to 50 pounds
• Age Requirement: At least 18 years of age

Job Responsibilities

• Maintain safety as the top priority for team members, customers, and products.
• Exceed customer and Team Member needs by providing safe, efficient, accurate, and friendly food service, along with coaching and guidance to Team Members, and exemplary service to vendors and stakeholders.
• Create a fast, friendly culture by sharing warmth and passion for service with a smile to all Team Members and customers.
• Oversee new Team Member training and ensure efficient and effective work practices. Prioritize quick and quality service for customers.
• Provide training and leadership to hourly Team Members and peer Leads when assigned.
• Ensure all Team Members maintain proper food-handling certifications.
• Proactively monitor competitor fuel pricing and collaborate with business partners to stay competitive.
• Address equipment issues promptly.
• Be flexible, ready to lead at the registers or step in as a GoGetter as needed.
• Perform duties as GoGetter, Kitchen GoGetter, and/or WetGoGetter as required.
• Assist Store Leader with scheduling, merchandising, and promotional activities.
• Represent the store at registers, ringing customers through quickly and cheerfully, and coaching your team to do the same.
• Promote an inclusive and diverse environment, ensuring every Team Member's voice is heard.

Starting Rate of Pay

$17.50