Crew Accommodations Agent (Hotel and Travel)

Corpay; Carmel (IN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits after one month

401k plan enrollment

Virtual fitness classes

Robust PTO offerings

Employee discounts

Philanthropic support

Company-wide contests and prizes

Job summary

The Crew Accommodations Coordinator at Corpay’s Airline Division is responsible for coordinating hotel and transportation bookings for our Client’s Crew members. This role demands efficient handling of bookings through the CrewHub system, effective communication with clients and vendors, and seamless resolution of booking issues.

Ideal candidates will have a high school diploma, fluent English, and experience in customer service or the hotel/travel industry. Benefits include medical, dental, and vision coverage, a 401k plan, and extensive PTO offerings.

Qualifications

• Minimum of three years of experience in a related role.
• Experienced in customer service or call center environments.
• Capable of leading a team effectively.

Responsibilities

• Coordinate hotel and transportation bookings for crew members.
• Handle emergency relocations and manage escalations.
• Act as a liaison between clients and internal teams.
• Ensure operational requirements are met and resolved.
• Communicate effectively with all departments.
• Manage resources and system utilization efficiently.
• Source suitable hotel options and handle vendor payments.
• Foster a positive work environment and lead the team.

Skills

Fluent in English

Prior experience in hotel/travel industry

Proficiency in additional languages (e.g., Italian, German, French, Spanish, Portuguese)

Education

High school diploma or GED Certificate

Some college education preferred

Job description

Overview

The Crew Accommodations Coordinator at CORPAY’s Airline Division – TA CONNECTIONS is responsible for overseeing and coordinating the hotel and ground transportation bookings for our Client’s Crew members, as well as managing the workflow between agents and clients. This role requires efficient handling of booking requirements through our proprietary system CrewHub (CrewRez), along with managing communications through email, chat, phone calls, and direct interactions. The Coordinator ensures seamless resolution of booking issues by following Standard Operating Procedures and facilitates coordination among agents, clients, and vendors.

How We Work

As a Crew Accommodations Coordinator, you will be expected to work onsite within our client’s office in Carmel, IN. Corpay will set you up for success by providing:

• Assigned workspace in Carmel, IN.
• Company-issued equipment
• Remote training

Role Responsibilities

• Coordinating Crew Accommodations: Reserving and overseeing all the bookings of hotel accommodations and ground transportation for flight attendants, pilot crews, ad-hoc crews, and other non-crew airline employees.
• Managing Escalations: Handling emergency relocations of crew members, working closely with the Supervisor on shift and ensuring timely resolutions to avoid delays or cancellations.
• Client Coordination: Acting as the primary liaison between the client's Crew Scheduling, other relevant departments, and our internal teams, meeting operational requirements and resolving issues affecting crew members.
• Communication and Problem-Solving: Facilitating effective communication with internal departments and management to expedite work and resolve problems.
• Resource Management: Ensuring that all necessary tools, systems, and resources are accessible and operational, reporting any issues to shift supervisors promptly.
• System Utilization: Efficiently utilizing all tools and technology to process, track, and report transactions, ensuring accurate registration of reservation details in the TA Connections system.
• Hotel Sourcing: Identifying suitable and compliant hotel options in various markets, particularly in locations without contracted hotels or during Sold Out situations, and handling the approval process for non-compliant options.
• Vendor Payments: Managing payments to hotel and transportation vendors in accordance with contractual terms.
• Team Leadership: Fostering a positive work environment with open, respectful communication and professional behavior, promoting a "CAN DO" attitude among the client and all TAC colleagues.
• Incident Reporting: Reporting incidents professionally to the TA Connections Supervisor on shift and/or Operations Management.
• Attendance and Policy Adherence: Maintaining impeccable attendance, punctuality, and adherence to company policies and the Employee Handbook.
• Support and Special Projects: Assisting the Account Management Team, IT, Billing, and Commission Collections departments with data gathering, research, and troubleshooting, and work on special projects as assigned.

Qualifications & Skills

• Education: High school diploma or GED Certificate is required. Some college education is preferred but not required.
• Language Skills: Fluent in English is required. Proficiency in additional languages such as Italian, German, French, Spanish, or Portuguese is a plus.
• Industry Experience: Prior experience in the hotel/travel industry or customer service/call center roles is highly preferred.

This role requires a seasoned professional with a minimum of three years of experience, capable of handling complex coordination tasks and leading a team to ensure smooth operations and excellent client service.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency