Crew Accommodations Agent

Corpay; Carmel (IN); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits

401k plan enrollment

Paid time off and holidays

Employee discounts

Company training

Job summary

Corpay is hiring a Crew Accommodations Agent in Carmel, IN. You will oversee hotel and ground transportation bookings for flight crews and non-crew airline staff, coordinating with schedulers and clients to meet operational needs.

The role requires strong communication, high-volume task handling, and proficiency with multiple PC tools. On-site work with formal training and company resources provided.

Qualifications

• Minimum 2+ years in crew scheduling, hotel bookings, or airline support.
• Must work onsite in Carmel, IN.
• Excellent written and verbal communication required.
• Proficient with multiple PC and web-based applications.

Responsibilities

• Coordinate hotel and ground transportation bookings for crew members.
• Serve as liaison between scheduling, client departments, and internal teams.
• Process, track, and report reservations in TA Connections system.
• Handle emergency relocations and ensure timely resolutions.
• Maintain accurate attendance and adherence to policies.
• Assist other departments with data gathering and troubleshooting.

Skills

Crew scheduling experience

Hotel/airlines industry experience

On-site work

Excellent communication

Strong PC skills

Typing 30 wpm+

Customer service

High-volume, deadline-driven work

Tools

Office software

Job description

What We Need

Corpay is currently looking to hire a Crew Accommodations Agent on a permanent basis within our Lodging division. This position falls under our TA Connections line of business and is based in Carmel, IN. In this role you will be responsible for overseeing and coordinating the hotel and ground transportation bookings for our client’s crew members, as well as managing the workflow between agents and clients. You willsupporta variety of queries in an efficient andtimelymanner by taking ownership of each task assigned to by the supervisors. You will report directly to the Operations Manager.

How We Work

As a Crew Accommodations Agent, Corpay will set you up for success by providing:

• Assigned workspace in the office in Carmel, Indiana
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

• Booking and oversee all the bookings of hotel accommodations and ground transportation for flight attendants, pilot crews, ad-hoc crews, and other non-crew airline employees.
• Handling emergency relocations of crew members, working closely with the Supervisor on shift and ensuring timely resolutions to avoid delays or cancellations.
• Acting as the primary liaison between the client's Crew Scheduling, other relevant departments, and our internal teams to meet operational requirements and resolve issues affecting crew members.
• Facilitating effective communication with internal departments and management to expedite work and resolve problems.
• Ensuring that all necessary tools, systems, and resources are accessible and operational, reporting any issues to shift supervisors promptly.
• Using all tools and technology to process, track, and report transactions, ensuring accurate registration of reservation details in the TA Connections system.
• Identifying suitable and compliant hotel options in various markets, particularly in locations without contracted hotels or during Sold Out situations, and handle the approval process for non‑compliant options.
• Managing payments to hotel and transportation vendors in accordance with contractual terms.
• Reporting incidents professionally to the TA Connections Supervisor on shift and/or Operations Management.
• Maintaining impeccable attendance, punctuality, and adherence to company policies and the Employee Handbook 
• Assisting the Account Management Team, IT, Billing, and Commission Collections departments with data gathering, research, and troubleshooting, and work on special projects as assigned.

Qualifications & Skills

• Must have 2+ years of crew scheduling, hotel, and/or airlines experience
• Must be willing to work onsite, in the office
• Excellent communication skills both verbal and written
• Strong PC skills with a typing speed of at least 30 wpm and strong Internet navigation skills
• Demonstrate the ability to learn and navigate multiple PC and web based applications
• Proven ability to provide excellent customer service
• Ability to work in an environment with client driven volumes and activities
• Ability to work in a high volume, high pressure, deadline-oriented environment
• Ability to work independently and as a contributing team member
• Excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of grammar
• Strong listening, problem solving, and multi-tasking skills

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offeredcompany-wide.
• Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e., wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

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