Credit Union Operations & Loan Specialist

Corazo Credit Union; Brawley (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Corazo Credit Union in California is seeking a versatile Member Service Representative to support branch operations, lending, and back office tasks. The role includes opening new accounts, handling loan processing and funding, and cross-selling products.

You will assist loan servicing with delinquent accounts, communicate with members, and ensure compliance with lending policies while maintaining accuracy and timely funding.

Qualifications

• Minimum of one-year Member Service Representative, two-year collection experience, two-year Member Service Officer, or combined related experience of 5 years within a financial institution
• Excellent written and verbal communication skills required.
• Proficient in Windows, Word, Excel, and Internet.
• Familiar with the Federal Fair Debt Collection Practices Act, California Fair Debt Collection Practices Act, and other regulatory requirements.
• Familiar with basic bankruptcy concepts, including chapter 7 & 13 codes.
• Ability to perform multiple tasks under pressure while maintaining a professional demeanor.
• Working knowledge of Credit Union lending insurance products.
• Thorough knowledge of lending policies and procedures.
• Working knowledge of compliance issues relating to Real Estate/ Consumer lending, Collections, Bankruptcies.

Responsibilities

• Open all new accounts related to product and services of the Credit Union.
• Perform all of the normal duties of a credit union member service representative.
• Process loan changes, adjustments and corrections.
• Audit loan work for accuracy and compliance.
• Assist loan officers and staff with loading loan data in the credit union’s core system.
• Cross-sell all credit union products and services with emphasis on GAP and Debt Protection.
• Reviews and gather necessary documentation to fund any consumer loan application, pre-approvals, Indirect lending documentation if needed.
• Reviews loan prior to funding to ensure it meets credit score approved guidelines.
• Backup/support for other positions as assigned by EVP/CFO or department manager.
• Performs additional miscellaneous duties as assigned by EVP/CFO or department manager.

Skills

Customer service

Communication skills

Multitasking

Detail-oriented

Interpersonal skills

Education

High School diploma

Tools

Windows

Word

Excel

Internet

Job description

Corazo Credit Union in California is seeking a versatile Member Service Representative to support branch operations, lending, and back office tasks. The role includes opening new accounts, handling loan processing and funding, and cross-selling products.

You will assist loan servicing with delinquent accounts, communicate with members, and ensure compliance with lending policies while maintaining accuracy and timely funding.