Credit Services Coordinator

Beacon Hill Staffing Group; Atlanta (GA); On-site; USD 28,000 - 34,000; Full time

Job summary

Beacon Hill Staffing Group seeks a Collections Specialist to support a high-volume commercial accounts portfolio. This onsite role handles the full delinquency lifecycle, including outreach, payment negotiations, account reconciliation, disputes, risk assessment, and escalation preparation. The position runs Monday–Friday, 8:00 AM–5:00 PM with an immediate start.

The ideal candidate is detail-oriented, highly organized, and adept at balancing customer relationships with revenue recovery goals.

Qualifications

• Must be at least 18 years of age and legally authorized to work in the United States.
• Previous experience in collections, accounts receivable, credit, billing, or customer account management.
• Strong communication and negotiation skills.
• Excellent organizational and time management abilities.
• Ability to manage a high volume of customer interactions and competing priorities.
• Experience researching and resolving account discrepancies and payment issues.
• Comfortable working with financial data, aging reports, and account documentation.
• Proficient with Microsoft Office applications, including Excel and Outlook.
• Ability to maintain professional customer relationships while driving timely payment resolution.

Responsibilities

• Manage a portfolio of commercial business accounts with outstanding balances.
• Conduct high-volume outbound calls and email outreach to customers regarding past-due accounts.
• Negotiate payment arrangements and secure commitments for balance resolution.
• Monitor accounts and follow up to ensure timely payment receipt.
• Research and resolve billing discrepancies, invoice issues, and payment disputes.
• Investigate missing purchase orders, proof of delivery documentation, and account variances.
• Partner with internal departments to remove barriers to payment and improve collections performance.
• Review aging reports and identify high-risk accounts requiring escalated collection efforts.
• Recommend collection strategies and place accounts on credit hold in accordance with policy.
• Maintain accurate account documentation, collection notes, and activity records.
• Track account status changes and communicate updates to internal stakeholders.
• Organize documentation for legal review, agency placement, or lien-related actions when required.
• Prepare complete account files for escalation to outside collection agencies or legal counsel.

Skills

Communication

Negotiation

Time management

Customer account management

Attention to detail

Tools

Excel

Outlook

Microsoft Office Suite

Job description

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.

Position Summary

Beacon Hill is seeking a Collections Specialist to support a high-volume commercial accounts portfolio. This role is responsible for managing the full delinquency lifecycle, including customer outreach, payment negotiations, account reconciliation, dispute resolution, risk assessment, and preparation of accounts for legal escalation when necessary. The ideal candidate is detail-oriented, highly organized, and comfortable balancing customer relationship management with revenue recovery objectives.

Position Details

Pay Rate: $20-$25 per hour

Schedule: Monday-Friday, 8:00 AM-5:00 PM

Work Arrangement: Onsite

Start Date: Immediately

Key Responsibilities

• Manage a portfolio of commercial business accounts with outstanding balances
• Conduct high-volume outbound calls and email outreach to customers regarding past‑due accounts
• Negotiate payment arrangements and secure commitments for balance resolution
• Monitor accounts and follow up to ensure timely payment receipt
• Research and resolve billing discrepancies, invoice issues, and payment disputes
• Investigate missing purchase orders, proof of delivery documentation, and account variances
• Partner with internal departments to remove barriers to payment and improve collections performance
• Review aging reports and identify high‑risk accounts requiring escalated collection efforts
• Recommend collection strategies and place accounts on credit hold in accordance with policy
• Maintain accurate account documentation, collection notes, and activity records
• Track account status changes and communicate updates to internal stakeholders
• Organize documentation for legal review, agency placement, or lien‑related actions when required
• Prepare complete account files for escalation to outside collection agencies or legal counsel

Systems & Tools

• ERP systems
• Credit and collections platforms
• Microsoft Office Suite
• Internal billing and reconciliation systems
• Documentation management tools

Qualifications

• Must be at least 18 years of age and legally authorized to work in the United States
• Previous experience in collections, accounts receivable, credit, billing, or customer account management
• Strong communication and negotiation skills
• Excellent organizational and time management abilities
• Ability to manage a high volume of customer interactions and competing priorities
• Experience researching and resolving account discrepancies and payment issues
• Comfortable working with financial data, aging reports, and account documentation
• Proficient with Microsoft Office applications, including Excel and Outlook
• Ability to maintain professional customer relationships while driving timely payment resolution

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .

Benefits Information

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you!Beacon Hill. Employing the Future (TM)