Credit Service Representative

Altisource; United States; Remote; USD 24,796 - 27,552; Full time

Benefits offered by this job

401(k) with company match

Medical, Dental, Vision

Life + STD/LTD

Paid holidays + 19 days PTO

Job summary

Altisource is seeking a credit operations support role in a remote-first environment. You will own customer communications, verify credit and financial information, and process supplement requests while ensuring accuracy and regulatory compliance.

The role emphasizes speed, quality, and cross‑functional collaboration with production teams. Ideal candidates will have experience in financial services, strong credit reporting knowledge, and bilingual Spanish/English abilities.

Qualifications

• Experience in financial or mortgage services.
• Understanding of credit reports and regulatory considerations.
• Customer service experience in a professional setting.
• Ability to interpret complex credit scenarios (foreclosure, bankruptcy, etc.).
• Excellent communication, decision-making and problem-solving skills.
• Comfort working in a fast-paced, goal-oriented, team environment.
• Spanish/English bilingual is highly preferred.
• Willingness to work in PST time zone.

Responsibilities

• Handle inbound and outbound communications meeting quality standards.
• Investigate and verify credit, employment, and financial information.
• Manage supplement requests with attention to detail and turnaround.
• Interpret and review credit reports, including bankruptcy or foreclosure scenarios.
• Provide timely, accurate information to customers and internal teams.
• Comply with regulations, privacy standards, and procedures.
• Document accurately and follow training manuals and workflows.
• Collaborate with other departments to route inquiries efficiently.
• Support production goals for volume, turn-time, and quality.

Skills

Credit knowledge

Customer service

Microsoft Office

Bilingual Spanish/English

Fast-paced environment

Tools

Microsoft Office

Job description

Job Description

What this role is about

You’ll help power an efficient, accurate credit workflow by owning:

• Customer‑centric inbound and outbound communication that meets company quality standards
• Investigation and verification of credit, employment, and financial information supporting mortgage underwriting
• Management of incoming and pending supplement requests with attention to detail and turnaround time
• Interpretation and review of credit reports, including complex scenarios such as bankruptcy or foreclosure
• Delivery of timely, accurate information to customers and internal teams
• Compliance with all Federal and State regulations, privacy standards, and internal procedures
• Accurate documentation and adherence to training manuals, workflows, and policy guidelines
• Effective routing of inquiries and close partnership with other internal departments

You’ll ensure supplements are processed quickly and accurately—supporting production goals for volume, turn‑time, and quality.

Close partnership with production teams

You’ll work closely with credit operations, underwriting support, and customer‑facing teams to:

• Prioritize supplement requests
• Resolve credit or documentation issues
• Maintain accuracy and service levels in a call‑center environment
• Ensure customers receive consistent, compliant, high‑quality communication

Qualifications

What you bring

• Experience in the financial services or mortgage services industry (required)
• Strong understanding of credit services, reports, and regulatory considerations
• Customer service experience in a professional environment
• Ability to interpret complex credit scenarios (foreclosure, bankruptcy, etc.)
• Excellent communication, decision‑making, persuasion, and problem‑resolution skills
• Comfort working in a fast‑paced, goal‑oriented, team‑based environment
• Proficiency with Microsoft Office
• Bilingual Spanish/English HIGHLY preferred
• Willingness to work the PST time zone

How performance is measured

Success in this role is driven by:

• Production volume
• Turn‑time on supplement requests
• Accuracy and quality
• Customer satisfaction
• Compliance with all regulatory and procedural requirements

Additional Information

Why You’ll Love Working at Altisource

• Remote‑First Culture: Distributed team, async collaboration, time‑zone flexibility
• Compensation: from $18-20/hour (DOE) + 401(k) with company match
• Benefits: Medical, Dental, Vision; FSA ; Life + STD/LTD
• Time Off: Paid holidays + 19 days PTO ( 28 paid days/year )

Our Innovation Starts with YOU!

Altisource’s Vision to drive innovation that powers the mortgage and real estate lifecycle is made possible by an inclusive culture that celebrates the diverse voices of our employees. We believe that diversity in gender, age, religion, ethnicity, sexual orientation, identity, physical ability, neurodiversity, socioeconomic background, and experience, fosters creativity, challenges groupthink, and makes our Company stronger. At Altisource, anyone can prosper and have a positive impact on our path toward success, irrespective of their background.

We are committed to fair and impartial hiring, training, and growth opportunities. We also provide employee training to help foster their ability to work with one another in an inclusive manner. Altisource is an Equal Opportunity Employer, and our employment decisions are based on merit, qualifications, and business.