Credit Verification Specialist

Lenders One Mortgage Cooperative; United States; On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Competitive salary

Comprehensive insurance plans

28 paid days off per year

Job summary

A prominent mortgage services provider in the United States is seeking a Credit Verification Specialist. This role involves conducting credit investigations, analyzing credit information for loans, and providing operational support to the production team. Ideal candidates will have experience in mortgage services, strong communication skills, and a customer service background. The position offers competitive compensation at $20/hour, comprehensive insurance plans, and generous paid time off, emphasizing an inclusive work environment.

Qualifications

• Experience in the financial services in the mortgage services industry is a must.
• Strong understanding of credit services and regulations preferred.
• Experience working for a fast-paced, goal-oriented environment.

Responsibilities

• Provide excellent customer-centric service through calls.
• Analyze credit verification requests.
• Process credit supplements in a call center environment.
• Maintain compliance with all Federal and State regulations.

Skills

Customer service experience

Communication skills

Problem resolution skills

Bilingual (Spanish/English)

Tools

Microsoft Office

Job description

Overview

Lenders One® a division of Altisource is seeking a Credit Verification Specialist who will be responsible for conducting credit investigations and analyzing credit information pertaining to loans. In addition to verifying and updating credit information as requested by clients in support of the mortgage underwriting process, provide operational support to the production team through the course of the credit report supplement process. If you are up for the challenge, keep reading!

This position is only considering applicants currently residing in the United States.

Responsibilities

• Provide excellent customer-centric service in line with company standards through inbound and outbound calls
• Analyze incoming electronic and telephonic information and credit/employment verification requests
• Manage incoming supplement requests as well as pending requests
• Direct calls and inquiries to appropriate area/function as applicable; liaise with other departments to handle requests and queries from customers effectively
• Use discretion when processing sensitive personal information (PI); follow communication procedures, guidelines, and policies, ensuring compliance with data privacy regulations and secure handling of confidential information
• Provide timely and accurate information to incoming customer calls/electronic requests
• Process supplements on a timely basis. Meeting departmental goals on production, turn-time and quality while maintaining a volume of processing credit supplement requests in a call center environment
• Investigate all available sources of credit and financial information
• Provide credit information and references for customers, loan officers, or other agencies as requested
• Use existing procedures to solve straightforward problems without the consistent need to exercise discretion
• Review and interpret credit reports and data contained within
• Follow training manual and procedures, including all workflows and documents
• Answer incoming phone calls within 3 rings
• Maintain compliance with all Federal and State regulations and policies and procedures
• Develop a deep understanding of credit products, services and policies to ensure accurate and consistent communication to the customer

Qualifications

Experience in the financial services in the mortgage services industry is a must

• Strong understanding of credit services and regulations preferred
• Customer service experience in a professional environment
• An understanding of some complicated issues like foreclosure, bankruptcy and other implications on status with handling credit verifications.
• Excellent communication, decision making, persuasion and problem resolution skills.
• Experience working for a fast-paced, goal oriented and team based structured environment.
• Proficiency in Microsoft Office applications.
• Bilingual (Spanish/English) highly preferred.

Working at Altisource Advantages

Prosperity

Competitive salary based on your experience and skills at $20/hour, depending on experience

Good Health

Comprehensive insurance plans like Medical, Personal Accident Benefit and Life Insurance

Happiness

Paid holidays (including the day after Thanksgiving), plus 19 days of paid time off, for a total of 28 paid days off per year

Our Innovation Starts with YOU!

Altisource’s Vision to drive innovation that powers the mortgage and real estate lifecycle is made possible by an inclusive culture that celebrates the diverse voices of our employees. We believe that diversity in gender, age, religion, ethnicity, sexual orientation, identity, physical ability, neurodiversity, socioeconomic background, and experience, fosters creativity, challenges groupthink, and makes our Company stronger. At Altisource, anyone can prosper and have a positive impact on our path toward success, irrespective of their background.We are committed to fair and impartial hiring, training, and growth opportunities. We also provide employee training to help foster their ability to work with one another in an inclusive manner. Altisource is an Equal Opportunity Employer, and our employment decisions are based on merit, qualifications, and business.