Credit Screening Representative

CFS; Goodlettsville (TN); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Employer-paid health insurance

Job summary

CFS in Goodlettsville, TN is seeking a Credit Screening Representative to support high-volume phone and client service operations in a fast-paced, collaborative environment.

Fluency in Spanish and English is highly preferred, onsite Monday through Friday. Training hours are 9:00–6:00, with after-training hours 8:00–5:00. Hourly pay ranges from $18.00 to $20.00, and the position includes 100% employer-paid health insurance.

Qualifications

• Call center experience and ability to handle inbound/outbound calls.
• Ability to multi-task in a fast-paced environment.
• Excellent written and verbal communication skills.
• Light Excel skills for data entry.
• Desire to meet key phone metrics; team player.

Responsibilities

• Conduct comprehensive credit risk assessments to support informed lending decisions.
• Analyze client creditworthiness by reviewing financial statements, credit reports, and industry trends to determine risk levels.
• Evaluate loan applications, assessing financial history and collateral to recommend appropriate credit terms.
• Collaborate with cross-functional teams including sales, underwriting, and legal to gather and verify information for credit evaluations.
• Provide technical support to clients via phone, chat, and email, resolving issues related to credit report discrepancies and missing bureau data.
• Facilitate conference calls between consumers and creditors to obtain updated balance and payment histories.
• Assist team members with procedural questions and provide guidance on best practices.
• Train new staff on conducting conference calls and preparing supplemental credit reports.

Skills

Call center

Multi-tasking

Communication skills

Excel basics

Phone metrics

Team player

Spanish & English

Job description

About The Opportunity

(Bilingual Spanish + English Preferred)

Onsite in Goodlettsville Monday – Friday

Daily Training Hours: 9:00 - 6:00, After Training Daily Hours: 8:00 - 5:00

Hourly Pay Range: $18.00 - $20.00

Join a growing team with a fast-paced, collaborative environment! We’re currently hiring a Credit Screening Representative to support high-volume phone and client service operations. 100% Employer Paid Health Insurance (start date of this benefit to be determined by employer if the candidate is extended a permanent offer after CFS temporary period.)

Tasks And Responsibilities - Credit Screening Representative

• Conduct comprehensive credit risk assessments to support informed lending decisions, ensuring alignment with company policies and regulatory standards
• Analyze client creditworthiness by reviewing financial statements, credit reports, and industry trends to determine risk levels
• Evaluate loan applications, assessing financial history and collateral to recommend appropriate credit terms
• Collaborate with cross-functional teams including sales, underwriting, and legal to gather and verify information for credit evaluations
• Provide technical support to clients via phone, chat, and email, resolving issues related to credit report discrepancies and missing bureau data
• Facilitate conference calls between consumers and creditors to obtain updated balance and payment histories
• Assist team members with procedural questions and provide guidance on best practices
• Train new staff on conducting conference calls and preparing supplemental credit reports

Requirements - Credit Screening Representative

• Call center experience / Ability to handle inbound and outbound calls comfortably
• Ability to Multi-task in a Fast-Paced Environment
• Excellent Written and Verbal Communication Skills
• Light Excel skills – Data Entry, Spreadsheets
• Desire to meet key phone metrics.
• Willingness to be a supportive team player.
• Fluent in Spanish & English highly preferred

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