CREDIT REPRESENTATIVE (remote) Lvl 1

Ensource; Houston (TX); A distancia; USD 21.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

401(k) / Roth

Paid time off

Paid holidays

Volunteer program

Descripción de la vacante

Professional Credit is seeking a Credit Representative to join our remote team serving the Houston area. You will use multichannel communication to assist consumers, negotiate payment plans, and document activities in our CRM.

A private home workspace, reliable hard-wired internet, and the ability to operate multiple screens are required. We offer comprehensive benefits, a 401(k)/Roth plan with matching, paid time off, holidays after probation, and a volunteer program.

Formación

• Minimum of 1.5 years 1st or 3rd party collection experience.
• Private, quiet room at home for work hours.
• Hard-wired internet connection (50 Mbps+).
• Ability to operate with multiple screens and type ~25 WPM.

Responsabilidades

• Use phone, live chat, email and text to communicate with consumers.
• Negotiate and set up payments and payment agreements.
• Navigate CRM software to document interactions.
• Learn negotiation and sales techniques applicable to all industries.
• Resolve customer concerns and help consumers get out of debt.

Conocimientos

Empathy

Communication

Negotiation

Customer service

Typing 25 wpm

Herramientas

CRM software

Descripción del empleo

CREDIT REPRESENTATIVE (remote) Lvl 1# CREDIT REPRESENTATIVE (remote) Lvl 1Hot JobMI90 Texas Home Office - Houston, TX 77041## OverviewPosition TypeFull TimeCategoryCustomer Service## Description***Remote: Houston, Texas area only******Turn Challenges into Solutions — Build Your Career in Collections!****Do you have collections experience and a passion for providing outstanding customer service? Are you skilled at helping people navigate challenging situations with empathy and professionalism? If so, we’d love to have you join our team!***Join an Industry Leader!**Professional, a leading provider of accounts receivable management services nationwide, is growing its team and hiring Credit Representatives! We’re transforming the collections experience through innovative communication, meaningful customer connections, and a people-first approach. We’re looking for motivated, compassionate individuals who are ready to make a difference and grow their careers with us.**Why Build Your Career with Professional?**At Professional, every conversation is an opportunity to make a positive impact. We’re committed to creating meaningful, respectful connections with consumers while delivering exceptional customer experience. With our innovative omnichannel technology, you’ll engage with customers through text, live chat, email, and phone—providing personalized support and outstanding service every step of the way.Are you passionate about making a difference, delivering exceptional customer experiences, and growing with an innovative team? We’d love to hear from you!**Job Details:*** Position is Full-Time, 40 hours per week, working Monday – Friday, 10 am – 7 pm CST* Location: Work from Home (Houston, Texas area only)**Requirements:*** Minimum of 1.5 years 1st or 3rd party collection experience.* Dedicated, private room in your home that is quiet during work hours.* Internet connection of 50 MB or more, which is hard-wired (Ethernet connected) from the modem to your company PC.* Your desktop work surface must have room for 2 PC monitors. Professional will provide all computer equipment.* You will be required to sign and acknowledge these work-from-home requirements.* Must have a personal cell phone to install a security application.* Must be present in virtual work environment via company provided webcam during all working hours.* Must be meeting minimum performance levels and KPI’s.**What Will You Be Doing as a Credit Representative?*** Use state-of-the-art technology and communicate with Consumers via phone, live chat, email and text.* We will train you to *take inbound and outbound call with* utmost professionalism and courtesy*.** Negotiate and set-up payments.* Navigate cutting edge Customer Relationship Management (CRM) software* Learn negotiation and sales techniques applicable to all industries* Negotiate payment agreements, resolve customer concerns and help consumers get out of debt.* General computer skills are required with the ability to navigate multiple screens and type 25 words per minute* Good decision making skills are required.**Top Reasons to Join Our Team:*** A stable organization offering an exciting yet challenging employment opportunity,* Growth potential, both personally and professionally.* Comprehensive training to set you up for success.* A supportive, dynamic team environment and Company Culture.* The chance to make a meaningful impact by helping people navigate tough times.* Great benefits (health, dental & vision Insurance) eligible the 1st of the month following 60 days.* We offer a traditional 401k/Roth Plan with discretionary matching.* Paid Time-Off and paid Holidays (after 60 days of employment)* Paid Volunteer and Community Outreach Program that allows you to *‘help others’* in the community,* Compensation begins at $15.50-$17.00 per hour, depending on experience, *plus commission.*See what it's like to work at Professional Credit by visiting our website at and checking out our video at: http://professionalcredit.com/index.php/careersApply today and start making a difference with Professional!*EOE/DFW*