CREDIT REPRESENTATIVE (remote) Lvl 1

Professional Credit Service; Houston (TX); Remote; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401k with discretionary matching

Paid time off & holidays after 60 days

Volunteer/community outreach program

Job summary

Professional Credit Service is seeking driven Credit Representatives for a remote role serving the Houston area. The position emphasizes empathetic customer service, negotiation skills, and compliance with performance metrics.

You will work 40 hours weekly, Monday–Friday, 10 am–7 pm CST, with full training, and enjoy benefits after the introductory period. A private home workspace and wired internet are required.

Qualifications

• Minimum of 1.5 years 1st or 3rd party collection experience.
• Dedicated, private room in your home that is quiet during work hours.
• Internet connection of 50 MB or more, hard-wired via Ethernet to company PC.
• Must be present in virtual work environment via company provided webcam during all working hours.

Responsibilities

• Use omnichannel technology to communicate with consumers via phone, live chat, email, and text.
• Negotiate and set up payments; negotiate payment agreements and resolve concerns.
• Navigate CRM software and manage multiple screens to assist customers.
• Meet minimum performance levels and KPIs.

Skills

Communication

Negotiation

Customer service

Problem solving

Tools

CRM software

Typing 25 WPM

Job description

Remote: Houston, Texas area onlyTurn Challenges into Solutions — Build Your Career in Collections!Do you have collections experience and a passion for providing outstanding customer service? Are you skilled at helping people navigate challenging situations with empathy and professionalism? If so, we’d love to have you join our team!Join an Industry Leader!Professional, a leading provider of accounts receivable management services nationwide, is growing its team and hiring Credit Representatives! We’re transforming the collections experience through innovative communication, meaningful customer connections, and a people-first approach. We’re looking for motivated, compassionate individuals who are ready to make a difference and grow their careers with us.Why Build Your Career with Professional?At Professional, every conversation is an opportunity to make a positive impact. We’re committed to creating meaningful, respectful connections with consumers while delivering exceptional customer experience. With our innovative omnichannel technology, you’ll engage with customers through text, live chat, email, and phone—providing personalized support and outstanding service every step of the way.Are you passionate about making a difference, delivering exceptional customer experiences, and growing with an innovative team? We’d love to hear from you!Job Details:Position is Full-Time, 40 hours per week, working Monday – Friday, 10 am – 7 pm CSTLocation: Work from Home (Houston, Texas area only)Requirements:Minimum of 1.5 years 1st or 3rd party collection experience.Dedicated, private room in your home that is quiet during work hours.Internet connection of 50 MB or more, which is hard-wired (Ethernet connected) from the modem to your company PC.Your desktop work surface must have room for 2 PC monitors. Professional will provide all computer equipment.You will be required to sign and acknowledge these work-from-home requirements.Must have a personal cell phone to install a security application.Must be present in virtual work environment via company provided webcam during all working hours.Must be meeting minimum performance levels and KPI’s.What Will You Be Doing as a Credit Representative?Use state-of-the-art technology and communicate with Consumers via phone, live chat, email and text.We will train you to take inbound and outbound call with utmost professionalism and courtesy.Negotiate and set-up payments.Navigate cutting edge Customer Relationship Management (CRM) softwareLearn negotiation and sales techniques applicable to all industriesNegotiate payment agreements, resolve customer concerns and help consumers get out of debt.General computer skills are required with the ability to navigate multiple screens and type 25 words per minuteGood decision making skills are required.Top Reasons to Join Our Team:A stable organization offering an exciting yet challenging employment opportunity,Growth potential, both personally and professionally.Comprehensive training to set you up for success.A supportive, dynamic team environment and Company Culture.The chance to make a meaningful impact by helping people navigate tough times.Great benefits (health, dental & vision Insurance) eligible the 1st of the month following 60 days.We offer a traditional 401k/Roth Plan with discretionary matching.Paid Time-Off and paid Holidays (after 60 days of employment)Paid Volunteer and Community Outreach Program that allows you to ‘help others’ in the community,Compensation begins at $15.50-$17.00 per hour, depending on experience, plus commission.See what it's like to work at Professional Credit by visiting our website at and checking out our video at: http://professionalcredit.com/index.php/careersApply today and start making a difference with Professional!EOE/DFW