CREDIT REPRESENTATIVE (remote) Lvl 1

Paycom; Houston (TX); Remote; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health benefits

Dental insurance

Vision insurance

401k plan

Paid time off

Paid holidays

Volunteer program

Job summary

Paycom, an industry-leading provider, is hiring Credit Representatives for a work-from-home role serving the Houston area. You’ll handle inbound/outbound communications via phone, chat, email and text, negotiate payments, and guide customers toward debt resolution with empathy and accuracy.

The role requires at least 1.5 years in collections, a quiet home workspace, reliable internet, and the ability to use CRM tools while meeting KPIs.

Qualifications

• Minimum 1.5 years of 1st or 3rd party collections experience.
• Private, quiet room at home during work hours.
• Internet connection of 50 MB or more, hard-wired.
• Space for two PC monitors; company provides equipment.
• Must sign and acknowledge work-from-home requirements.
• Personal cell phone to install security app.
• Must be present in virtual environment via webcam during all hours.
• Must meet minimum performance levels and KPIs.

Responsibilities

• Communicate with consumers via phone, live chat, email and text.
• Train to handle inbound and outbound calls with professionalism.
• Negotiate and set up payments.
• Navigate CRM software to track interactions.
• Learn negotiation and sales techniques for various industries.
• Negotiate payment agreements and help customers get out of debt.
• General computer skills to navigate multiple screens and types.
• Make sound decisions to support customers and collections goals.

Skills

Collections experience

Customer service

Communication

CRM software

Problem solving

Job description

Job Details: Job Location: MI90 Texas Home Office - Houston, TX 77041, Position Type: Full Time, Job Category: Customer Service, Remote: Houston, Texas area only

Turn Challenges into Solutions — Build Your Career in Collections!

Do you have collections experience and a passion for providing outstanding customer service? Are you skilled at helping people navigate challenging situations with empathy and professionalism? If so, we’d love to have you join our team!

Join an Industry Leader!

Professional, a leading provider of accounts receivable management services nationwide, is growing its team and hiring Credit Representatives! We’re transforming the collections experience through innovative communication, meaningful customer connections, and a people-first approach. We’re looking for motivated, compassionate individuals who are ready to make a difference and grow their careers with us.

Why Build Your Career with Professional?

At Professional, every conversation is an opportunity to make a positive impact. We’re committed to creating meaningful, respectful connections with consumers while delivering exceptional customer experience. With our innovative omnichannel technology, you’ll engage with customers through text, live chat, email, and phone—providing personalized support and outstanding service every step of the way.

Are you passionate about making a difference, delivering exceptional customer experiences, and growing with an innovative team? We’d love to hear from you!

Job Details:

• Position is Full-Time, 40 hours per week, working Monday – Friday, 10 am – 7 pm CST
• Location: Work from Home (Houston, Texas area only)

Requirements:

• Minimum of 1.5 years 1st or 3rd party collection experience.
• Dedicated, private room in your home that is quiet during work hours.
• Internet connection of 50 MB or more, which is hard-wired (Ethernet connected) from the modem to your company PC.
• Your desktop work surface must have room for 2 PC monitors. Professional will provide all computer equipment.
• You will be required to sign and acknowledge these work-from-home requirements.
• Must have a personal cell phone to install a security application.
• Must be present in virtual work environment via company provided webcam during all working hours.
• Must be meeting minimum performance levels and KPI’s.

What Will You Be Doing as a Credit Representative?

• Use state-of-the-art technology and communicate with Consumers via phone, live chat, email and text.
• We will train you to take inbound and outbound call with utmost professionalism and courtesy.
• Negotiate and set-up payments.
• Navigate cutting edge Customer Relationship Management (CRM) software
• Learn negotiation and sales techniques applicable to all industries
• Negotiate payment agreements, resolve customer concerns and help consumers get out of debt.
• General computer skills are required with the ability to navigate multiple screens and type 25 words per minute
• Good decision making skills are required.

Top Reasons to Join Our Team:

• A stable organization offering an exciting yet challenging employment opportunity,
• Growth potential, both personally and professionally.
• Comprehensive training to set you up for success.
• A supportive, dynamic team environment and Company Culture.
• The chance to make a meaningful impact by helping people navigate tough times.
• Great benefits (health, dental & vision Insurance) eligible the 1st of the month following 60 days.
• We offer a traditional 401k/Roth Plan with discretionary matching.
• Paid Time-Off and paid Holidays (after 60 days of employment)
• Paid Volunteer and Community Outreach Program that allows you to ‘help others’ in the community,
• Compensation begins at $15.50-$17.00 per hour, depending on experience, plus commission.

EOE/DFW