Credit Representative

Peterson Holding Company; San Leandro (CA); On-site; USD 50,000 - 56,000; Full time

Job summary

Peterson Holding Company is seeking a Credit Services Representative to monitor and collect receivables, analyze customer records, and maintain accurate account documentation. This role partners with Cat Financial to promote Peterson’s credit solutions and protect corporate credit policies.

The position requires an Associate degree in Business and at least three years in credit collections, preferably in heavy industry.

Qualifications

• Associates Degree in Business or closely related field is required.
• Minimum of three years of directly related experience in credit collections, preferably in a heavy industrial environment.
• Knowledge of credit policies and risk assessment is preferred.

Responsibilities

• Provide superior customer service in all aspects of the job.
• Initiate credit collection efforts on delinquent accounts.
• Develop relationships with customers to aid collection efforts.
• Develop and recommend payment solutions for delinquent customers.
• Coordinate with operational staff to aid in collection efforts.
• Monitor accounts and adjust credit lines as needed.
• Prepare and facilitate regular credit meetings with operations teams.
• Run, update and distribute monthly credit reports.

Skills

Customer service

Credit collections

Accounts receivable

Credit analysis

Education

Associates Degree in Business

Job description

It’s your time, make it matter. At Peterson, we partner with our customers to build the future. For over 85 years, our people’s work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don’t just have a career, you have a purpose. Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values. You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It’s time to use your skills and passion to do work that matters!

Job Description Peterson Cat has the immediate need for an experienced Credit Representative based at either our Hillsboro, OR or San Leandro, CA locations. The Credit Services Representative has responsibility for monitoring and collecting company receivables with an emphasis on delinquent accounts. In addition, the individual will analyze current customer records and correspondence in order to maintain accurate records, mitigate risk, modify credit limits, resolve disputes, coordinate credit meetings with operational departments, and recommend and adhere to Corporate Credit Policies. Reps will work closely with Cat Financial in order to promote Cat Commercial as a resource and solution for Peterson’s customers.

ESSENTIAL JOB FUNCTIONS The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.

• Provide superior customer service in all aspects of the job.
• Initiate credit collection efforts on delinquent accounts.
• Develop relationships with customers in order to aid collection efforts.
• Develop and recommend payment solutions for delinquent customers.
• Coordinate with operational employees to aid in collection efforts.
• Evaluate customer records and reduce/extend credit line or place credit hold based on account analysis.
• Responsible for monitoring additional exposure on delinquent accounts and consulting with Department Mangers, account reps and supervisor on marginal credit issues.
• Prepare and facilitate regular credit meetings with appropriate operations personnel; review delinquent accounts and disputes.
• Run, update, and distribute monthly reports.
• Determine and manage accounts sent to collections and/or legal.
• Determine charge backs and write offs of unrecoverable accounts on a monthly basis and present to supervisor, account reps and department manager.
• Notify operational staff of items that effect cost center.
• Prepare and file pre-liens on rental equipment as necessary and issue releases in exchange for payments.
• File stop notice/mechanic liens.
• With supervisor approval, refer to attorney, as necessary.
• Follow up on daily activity.
• Recover Bad Debt through appropriate channels when necessary.
• Reconcile assigned accounts, provide documents as requested, execute credit reference and process return mail.
• Maintains punctual, regular, and predictable attendance.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, safely and in alignment with Peterson’s core values. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE Associates Degree from a fully accredited college in Business or other closely related field; and a minimum of three years of directly related experience in credit collections preferably in a heavy industrial environment; or an equivalent combination of education and work experience.

CERTIFICATES, LICENSES, REGISTRATIONS N/A

The California hourly pay range for this position is: $35.55- $41.00.

Peterson Holding Company is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.

At Peterson, our vision is to be our customers’ first choice. We provide a family-oriented environment that promotes safety, personal growth, and professional achievement. We offer competitive wages, generous benefits, and room to grow within the company. If you want to work side-by-side with others who are passionate about customer service, consider joining the team!