Credit Improvement Specialist

HireSava; United States; Remote; USD 36,000 - 52,000; Full time

Job summary

HireSava is seeking a Credit Repair Specialist to evaluate client credit reports, onboard new clients, and provide ongoing support through communication via phone, text, and email. The role emphasizes transparent explanations of credit reports and realistic timelines without guarantees.

You will work closely with the team to educate clients, manage onboarding documentation, and maintain accurate CRM records while assisting with content creation and education on credit topics.

Qualifications

• Previous credit repair or consumer credit experience preferred.
• Strong understanding of credit reports and the three major credit bureaus.
• Comfortable reviewing Experian, Equifax, and TransUnion reports.
• Strong phone, text, and email communication skills.
• Excellent customer-service skills.
• Able to explain complicated credit topics in simple language.
• Organized and comfortable managing multiple clients and follow-ups.
• Comfortable working with CRMs and credit-repair software.
• Strong attention to detail.
• Professional, patient, and confident speaking with clients.
• Able to follow company procedures and compliance guidelines.

Responsibilities

• Review consumer credit reports and identify negative accounts, utilization issues, payment history concerns.
• Conduct credit evaluations with clients by phone or video.
• Explain credit reports and recommended next steps in simple language.
• Help clients understand the credit improvement process without guarantees about deletions, scores, or timelines.
• Communicate with clients through phone, text, and email.
• Answer questions about membership, dispute progress, and next steps.
• Provide professional and friendly support when clients have concerns.
• Follow up with clients who need additional assistance.
• Help new clients complete the onboarding process.
• Make sure required documents and credit monitoring are properly set up.
• Explain how the program works and what clients should expect.
• Make sure client information and notes are properly documented in the CRM.
• Follow up with clients who are pausing or canceling.
• Review the client’s progress and educate about realistic timelines and expectations.
• Identify client concerns and work with the team to resolve them.
• Help create simple educational content about credit.
• Assist with videos, scripts, FAQs, client guides, emails, and social media education.
• Explain topics such as utilization, payment history, collections, credit-building accounts, and general credit habits in an easy-to-understand way.
• Update client notes, statuses, tasks, and follow-ups.
• Review client accounts for missing information or required action.
• Help organize appointments and credit evaluations.
• Complete administrative tasks directly related to client accounts and the credit-repair process.
• Work closely with the dispute, sales, and management teams.

Job description

HireSava is seeking a Credit Repair Specialist to evaluate client credit reports, onboard new clients, and provide ongoing support through communication via phone, text, and email. The role emphasizes transparent explanations of credit reports and realistic timelines without guarantees.

You will work closely with the team to educate clients, manage onboarding documentation, and maintain accurate CRM records while assisting with content creation and education on credit topics.